𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀 𝗳𝗼𝗿 𝗣𝗼𝘀𝘁𝗮𝗹 𝗢𝗿𝗴𝗮𝗻𝗶𝘀𝗮𝘁𝗶𝗼𝗻𝘀 :Lead projects for 2 postal organisation in 2 different countries from assessing the state of portfolio of service products, process, including key challenges, financial losses, outdated infra, customer satisfaction, workforce limitations, technology in use etc.. Streamlined processes, introduced automated sorters in large hubs, created & introduced standardised deign of hub floors and equipment etc. Change management workshops & trainings for senior management𝗜𝗻𝘃𝗲𝘀𝘁𝗺𝗲𝗻𝘁 𝗱𝘂𝗲 𝗱𝗶𝗹𝗶𝗴𝗲𝗻𝗰𝗲 : Independent SCM evaluation on strategy & governance, network & infrastructure, supplier & vendor management, technology usage & people efficiencies, logistics & transport efficiency, regulatory compliances & risk management strategy etc..𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗰𝗮𝘀𝗲 𝗽𝗿𝗲𝗽𝗮𝗿𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆: Business case justification support, project planning & delivery, change management meetings and training etc..

𝗢𝗿𝗴𝗮𝗻𝗶𝘀𝗮𝘁𝗶𝗼𝗻 𝗿𝗲𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗶𝗻𝗴 : Developed and implemented a strategic framework to restructure the organization, placing a central emphasis to support large volume growth𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗠𝗲𝘁𝗿𝗶𝗰𝘀: Developed customized metrics tailored to each functional vertical to measure efficiency, quality, and customer satisfaction through introducing new scan events at every touch points and by capturing all operational and customer caused exceptions.𝗠𝗮𝗻𝗽𝗼𝘄𝗲𝗿 𝗳𝗼𝗿𝗲𝗰𝗮𝘀𝘁𝗶𝗻𝗴 𝗺𝗼𝗱𝗲𝗹𝗹𝗶𝗻𝗴: Developed benchmarks based on the volume and density of customer touch points to assess capacity requirements accurately and to maintain cost efficiencies𝗡𝗲𝘁𝘄𝗼𝗿𝗸, 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 & 𝗰𝗼𝘀𝘁 𝗼𝗽𝘁𝗶𝗺𝗶𝘀𝗮𝘁𝗶𝗼𝗻 : Initiated captive linehaul capacity building initiatives to address capacity and service constraints, ensuring reliability and scalability of transportation operations. Collaborated with key stakeholders to define facility and infrastructure design and location guidelines, optimizing resource utilization and enhancing operational efficiency.

𝗘𝐱𝐩𝐫𝐞𝐬𝐬 𝐭𝐢𝐦𝐞𝐝 𝐫𝐨𝐚𝐝 𝐭𝐫𝐚𝐧𝐬𝐩𝐨𝐫𝐭 𝐧𝐞𝐭𝐰𝐨𝐫𝐤 𝐚𝐜𝐫𝐨𝐬𝐬 𝐈𝐧𝐝𝐢𝐚: Revolutionized the express parcel and e-commerce industry by shifting the focus from speed to reliability, resulting in improved customer satisfaction and retention. Optimized transportation costs while enhancing reliability, resulting in substantial supply chain cost saving𝗠𝗮𝗻𝗮𝗴𝗲𝗱 𝗵𝗶𝗴𝗵 𝘃𝗼𝗹𝘂𝗺𝗲 𝗴𝗿𝗼𝘄𝘁𝗵 𝗮𝗻𝗱 𝗻𝗲𝘁𝘄𝗼𝗿𝗸 𝗲𝘅𝗽𝗮𝗻𝘀𝗶𝗼𝗻: Worked closely with cross-functional teams, including technology and product development, to align logistics operations with overall business objectives. Facilitated effective coordination and communication during periods of rapid expansion, ensuring seamless integration of logistics solutions with technological advancements and product enhancements.

𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗽𝗹𝗮𝗻𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗶𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻: Established dedicated vertical capacity to effectively manage the high-growth eCommerce segment, ensuring secured and reliable service delivery to customers.𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐦𝐞𝐭𝐫𝐢𝐜𝐬 & 𝐃𝐚𝐬𝐡𝐛𝐨𝐚𝐫𝐝𝐬: Spearheaded the creation and enhancement of technology capabilities to enable proper service measurements. This included a focus on customers, network, and vendors, ensuring comprehensive insights and efficient operations.𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠, 𝐂𝐨𝐚𝐜𝐡𝐢𝐧𝐠 𝐚𝐧𝐝 𝐌𝐞𝐧𝐭𝐨𝐫𝐬𝐡𝐢𝐩: Developed and implemented comprehensive training programs tailored to the specific needs of each operational vertical, ensuring staff members have the necessary skills to deliver superior service

Operations and Brokerage Services

𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗱 𝗜𝗻𝗱𝗶𝗮 𝗹𝗼𝗴𝗶𝘀𝘁𝗶𝗰𝘀 𝗻𝗲𝘁𝘄𝗼𝗿𝗸: Led the expansion of formal customs clearance capabilities from 6 airports to 12 airports in India, facilitating smoother and more efficient customs processes for international shipments.𝗖𝗲𝗻𝘁𝗿𝗮𝗹𝗶𝘇𝗲𝗱 𝟮𝟰 𝘅 𝟳 𝗘𝗗𝗜 𝗳𝗶𝗹𝗶𝗻𝗴 𝗰𝗮𝗽𝗮𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: Centralized Electronic Data Interchange (EDI) filing capabilities to support all 14 clearance ports, revolutionizing customs clearance processes, ensuring seamless and efficient electronic filing of documentation around the clock.𝗦𝘂𝗽𝗽𝗹𝘆 𝗰𝗵𝗮𝗶𝗻 𝗿𝗲𝘀𝗶𝗹𝗶𝗲𝗻𝗰𝗲 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗯𝗼𝗻𝗱𝗲𝗱 𝘁𝗿𝘂𝗰𝗸𝗶𝗻𝗴: Strengthened intra-country supply chain resilience by diversifying transportation options and reducing reliance on air freight, which further created unique capability to support temperature controlled pharma movements internationally

𝗟𝗲𝗱 𝘁𝗵𝗲 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗳𝗼𝗿 𝗮𝗹𝗹 𝗜𝗻𝗱𝗶𝗮 𝗚𝗦𝗣 𝗰𝗵𝗮𝗻𝗴𝗲: Led the project for transitioning all India Global Service Participants (GSP) operations to a new GSP in 2002. This comprehensive initiative involved coordinating with stakeholders across multiple organisations, functions and locations to ensure a seamless transition and compliance with regulatory𝗚𝗮𝘁𝗲𝘄𝗮𝘆 𝗙𝗹𝗶𝗴𝗵𝘁 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀, 𝗠𝘂𝗺𝗯𝗮𝗶: Flight safety and adherence to regulatory requirements, enforcing stringent safety protocols and procedures to ensure compliance with aviation regulations as per DGCA & FAA.