➢ Demonstrating positive team integration to comply with company standards and service objectives➢ Strengthening the customer service experience supporting our Mission Statement. ➢ Researching, developing and implementing adjustments to operational practices and procedures to improve store operations and efficiencies. ➢ Controlling expenses, meeting budgets, enhancing store profitability, driving top line sales, streamlining operational standards and regularly exercising initiative in managing the overall operation of the business.➢ Experience in general financial accountancy, using quarterly budgets and profit and loss statements monthly. Also in cash management, banking and payroll for up to 24 staff.

➢ Successfully managed all aspects of duty free outlets onboard cruise ships leading a team of up to 16 staff➢ Responsible for training and appraisal of new staff, their safety and discipline while on board and ashore➢ Prepared and implemented, sales training seminars, managers meetings and working schedules➢ Responsible for achieving sales targets in excess of $130,000 per week and completing weekly performance reports for the Hotel Manager, Captain and company head office- Controlled cash ups, banking and payroll- Managed stock control and inventory- Responsible for design and circulation of advertising flyers *SAY MARKETING- Developed and increased personal computer competence necessary: MS Word, Excel, E Mail and Print Shop Deluxe- Completed and achieved fully qualified Panamanian Seamans certification