Alejandro (Alex) MoncadaDirector of Operations for Green and Gold Cleaning Ltd., a Western Canadian operation with over 90 employees/contract workers. Head office in Kelowna with current services being provided in Saskatchewan, Alberta, and British Columbia.Responsibilities include:1. Complete oversight of supervisors and commercial/residential services at all sites, including over 40 dental/health buildings/offices2. Ensuring Company Covid-19 standards are properly implemented by designated cleaners specially trained in cleaning processes such as high touch cleaning, electrostatic-application, and terminal cleaning3. Communication and Customer relations with key accounts and stakeholders4. Implementation of Best Practices for Commercial and Institutional customers5. Performance evaluation and training of Supervisors and staff to meet and exceed operating standards6. Directives for Continuous Quality Improvement7. Evaluation of policies, procedures, equipment, product use and application, and outcomes8. Sight evaluations to evaluate supervision; performance and compliance to contracts9. Coaching supervisors to provide appropriate training, positive and constructive feedback, and motivation to employees/contractorsBackground and Experience:§ 15 years Experience in the Commercial Cleaning industry§ 8 years of Management experience§ Expert in construction cleaning processes including, floor maintenance, parkade cleaning and high-rise window cleaning§ Auditor for performance to requirements in the hygiene and quality control /cleaning sector§ A background in housekeeping /janitorial services§ Demonstrated success developing and managing key client relationships§ Ability to build a janitorial processes specifically tailored for residential, commercial, health care, and institutional needs.