Removal of malware, spyware, and adware from customer machines, including prevention of incidents through firewall, desktop software policies and end user education• Repairs, upgrades and provisioning of desktops/laptops, including vendor contact for warranty-related issues• Troubleshooting of generic issues, including VPN/IPSec/Private IP network connections and performance• Documentation of customer infrastructure and devices• Experience with Network-Attached Storages (NAS) such as Synology as wellas Online File-Sharing, Egnyte• Dealing with server backups, health check and restore through crash plan,live vault, Backupify and Back Blaze• Provide ongoing server support and tracking daily activities via Zendesk• Created and maintained user accounts, groups, and computer accountsusing Single Sign On (SSO) solutions such as Okta, and JumpCloud• Applied printer drivers, profiles, commands and more to machines via•Addigy and Datto