I am a qualified professional with more than 6 years of experience as a data specialist, with a career developed in the financial services and technology sectors, focusing on Customer Service.Expertise in providing customer support, utilizing my technical and strategic knowledge to enhance the journey. My ability to transition between different areas allows me to tackle challenges effectively and add value in various contexts.Experience in Customer Service: I served as a Relationship Manager for over 70% of the Brokers in Latin America and as a Technical Account Manager for the entire region. In this role, I revitalized 10% of inactive Brokers and enabled another 20%, ensuring they were all equipped to contribute effectively. My constant focus was on customer experience, satisfaction, and technical support, ensuring quick problem resolution, SLA compliance, and the maintenance of strong relationships.Process Analysis and Optimization: With solid experience in indicator analysis and process automation, I utilized large databases to optimize operations and enhance customer service quality.I served as the focal point for support, ensuring data accuracy, quality, and reliability, which directly resulted in customer satisfaction and trust.Financial Management and Executive Support: With experience in supporting the 'Rede' cost area, I monitored and analyzed accounting and managerial results, correcting entries and making monthly provisions. I provided direct support to directors and executives, preparing detailed presentations of results and ensuring the accuracy of financial information.Customer Relationship and Satisfaction: Skilled in understanding customer needs, managing conflicts between IT and business, and ensuring a satisfactory customer journey. My focus is always on meeting customer expectations and increasing their satisfaction with the company's products and services.Profile: I am analytical, systemic, resilient, and innovative, with strong interpersonal relationship skills. I practice empathy and active listening, facilitating consensus building and maintaining a collaborative environment.If you are looking for a determined professional focused on results, I am available to discuss how I can add value to your team and organization. Contact me for a productive conversation!alex.e.monteiro@outlook.comWhatsapp (11) 98155 8852