Team lead for Computershare's Registry Product Team.

Designing and delivering new products and features to meet the needs of our Corporate clients and building a range of propositions across global and local share plans. Ensuring that Computershare continues to offer a compelling corporate experience through innovative cost and time saving solutions.• Working on a global digital transformation project as a Product owner of several key features. o Bringing together stakeholders across four continents to provide a vision and to… Show more Designing and delivering new products and features to meet the needs of our Corporate clients and building a range of propositions across global and local share plans. Ensuring that Computershare continues to offer a compelling corporate experience through innovative cost and time saving solutions.• Working on a global digital transformation project as a Product owner of several key features. o Bringing together stakeholders across four continents to provide a vision and to engage the business.• Working with new business to ensure growth is driven by our product offerings o Offering product and market insight to resolve challenges• Engaging, challenging and supporting the business across a range of BAU products to provide a consistent vision• Ensuring participant experience is at the heart of everything the business does Show less

Analysis and configuration of Dealing services for stakeholders across the business. Establishing and maintain SLA's with internal and external clientsCollaborating with technology teams to identify develop and test new functionalityEnsuring processes are compliant with local and international requirementsWorking with internal and external Audit to build strong governanceBuilding standard operating procedures for current Products and maintaining necessary collateral

Working with a large change management project;- involved with migrating purchased book of business to system and standard operating model- gap analysis to identify and resolve potential concerns- stakeholder engagement between offices across UK- creation of new processes where required, rolled out across the business- tracking requirements to ensure workflow systems are setup and ready day one- liaising with communication team to develop new templates for dispatch to… Show more Working with a large change management project;- involved with migrating purchased book of business to system and standard operating model- gap analysis to identify and resolve potential concerns- stakeholder engagement between offices across UK- creation of new processes where required, rolled out across the business- tracking requirements to ensure workflow systems are setup and ready day one- liaising with communication team to develop new templates for dispatch to customers- working with Legal and Compliance teams to build terms and conditions for new services Show less

Managing an operations team to provide large (FTSE 100) clients with a high standard service administering various share plans for employees (including directors) for clients monitoring service levels against agreed targets creation and maintenance of performance management tools work with client management to track and control Profit and Loss track workflow volumes and sign off of outgoing correspondence support and develop staff collaborate with… Show more Managing an operations team to provide large (FTSE 100) clients with a high standard service administering various share plans for employees (including directors) for clients monitoring service levels against agreed targets creation and maintenance of performance management tools work with client management to track and control Profit and Loss track workflow volumes and sign off of outgoing correspondence support and develop staff collaborate with implementation team to seamlessly embed new business Show less