Alex Munteanu Email & Phone Number

San Mateo, California, United States

San Francisco Bay Area

• Responsible for independently planning and conducting generative and evaluative user research using both qualitative and quantitative methods to support the decision-making of the Product and UX teams.
• Led a research project that leveraged a Kano-model-based survey and in-depth interviews to uncover customer needs and sentiments and help the Product team decide what features to include in an MVP.
• Ran a study that combined a usability test with user interviews to evaluate a prototype, identify usability issues, and help the UX team understand the core use cases around the transfer of serialized products by field.

San Francisco Bay Area

• Conducted two high-priority research projects to uncover foundational insights about how customer service agents collaborate on cases, and to validate designs for a case-swarming solution.
• Produced deep insights and actionable recommendations and presented them to stakeholders.

Santa Clara, California, United States

• Coordinated certification of Alexa-enabled PCs, driving and facilitating results, and assuring a smooth flow of devices through the pipeline to meet critical schedules.
• Spearheaded design and development of a tool that automated the collection of logs, reducing log collection time from 20 to 5 minutes.
• Led a project resulting in a 15% reduction in user-perceived latency of the Alexa PC app.

Santa Clara

• Drove the planning, scheduling, and execution of stability and acoustic testing tasks.
• Removed the need to run stability testing in-house by creating a process for verifying the stability testing done by partners, reducing the certification timeline by 2 days.
• Automated the daily status reporting using a JIRA dashboard, highlighting all the metrics necessary to quickly get an understanding of the current state of the certification pipeline.
• Collected and organized the data needed to justify the changes in policy that allows the expansion and scaling of the current certification model.
• Managed external and internal communications associated with the certification process.
• Provided clear, concise, accurate, and timely communications (verbal and written) and ensuring the right stakeholders are involved in discussions.

Sunnyvale

• Led functional testing of Alexa-enabled devices, assuring adherence to strict guidelines and quality standards; Trained and supervised a small team of QATs.
• Improved testing efficiency drastically by removing redundant test cases, resulting in an 80% reduction in functional test execution time and a 40% reduction in build verification testing.
• Reduced the A4PC certification Build Verification Test by 79% (from 19 to 4 test cases).
• Coordinated the functional certification of third-party Alexa enabled devices, assuring adherence to strict guidelines and meeting extremely high standards of quality.
• Drove protocol changes and process improvements.
• Scheduled daily tasks and delegating them to subordinates.

150 Green Street, San Francisco, CA

• Maximized software quality for a large-scale luxury eCommerce web service specializing in offering unique experiences.
• Collaborated directly with developers, product managers, and designers to define business and system requirements, gather and share critical information, and manage test cycle activities.
• Minimized the number of post-release bugs by completing functional, regression, release, and compatibility testing on different platforms and browsers, finding bugs, and assuring their complete resolution.
• Produced high-quality test cases and test plans for different modules of the application.
• Generated and managed test data within multiple MySQL databases using SQL queries.
• Contributed to team meetings by providing progress reports and sharing software use feedback.

Master'S Degree, Human Factors In Information Design, 3.97 Gpa

Relevant coursework: Field Methods, Research Methods for Human Factors, Testing and Assessment Programs, Measuring the User Experience.

Bachelor'S Degree, Biology, General, 3.97 Gpa

Activities and Societies: Pre-Med Club, American Medical Student Association UCSC chapter• Graduated Summa Cum Laude and with University.