I am responsible for overseeing the day-to-day operations of the organization and fulfilling the mission through the strategic direction set by our board of directors. Key accomplishments include:• Successfully leading organization twice through the required five year renewal process that resulted in a 78% decline in negative responses to the municipal petition• Tripling earned revenue• Securing a total of over $3.8 million total in operating grants• Increasing event attendance by over 100%• Overhauling organizational HR policies and succession planning documents• Tripling the number of staff members and improving operational systems to fulfill our organizational mandate• Overhauling our budgetary process to improve fiscal accountability • Overhauling our reporting systems and organizational policies to improve board oversight and improve regulatory compliance• Advancing the interests of our organization and our members by serving on several municipal and regional committees and task forces, including the Economic Development Advisory Committee, the Parking Task Force, and the Surrey Economic Recovery Committee.• Developing a social media strategy that increased followers by over 1000% and led to an average Facebook engagement rate of 7.4%• Developing a digital media strategy that resulted in a 700% increase in traffic to our website and an an average open rate of 42.9% and a click-through rate of 3.23% for our member e-newsletter • Launching a public-facing e-newsletter gaining 2090 subscribers, with an average open rate of over 60% and a click-through rate of 5%• Successfully advocating for municipal bylaw changes to support members including reduced patio fees, legalized enclosed patios, free weekday waterfront parking in the winter months, and the closure of one lane of Marine Drive to allow for patio expansion- all initiatives that either saved our members money or allowed them to attract and serve more customers

I was primarily responsible for managing our public relations, communications, and resource development: building relationships with donors, municipal government, and community partners, developing internal and external communication pieces, and serving as the primary media contact and privacy officer. It was a small organization though, and I was involved in almost all aspects of operations.Key accomplishments include:• Increasing donation revenue by 21% over my final two years by developing donor stewardship processes and improving RFB’s visibility in the community• More than doubling the return on the direct mail campaign in 7 years, with a 24% increase in my final two years• Doubling the number of clients served by expanding grocery distribution and community partner programs and improving marketing of services • Co-developing and managing the school meals program and expanding the program from three pilot projects to nine meal programs in two years • Improving community understanding of RFB operations by fully overhauling the RFB website and implementing Wordpress as the CMS• Planning external outreach events including the 2018 Open House and VCH CORe Connecting the Dots Event• Maximizing impact of fund development and communications budget by inspiring volunteers, securing in-kind donations of advertising space and postage, and employing best practices and digital tools• Moving forward on key organizational priorities by co-chairing the City of Richmond’s Community Services Advisory Committee and serving as our representative on the Richmond Poverty Response Committee, the Seniors Transportation Committee, Literacy Richmond, and the Vancouver Coastal Health CORe Collaboration Table• Improving director involvement in fund development by chairing the board's PR/Fundraising committeePrevious titles held at the Richmond Food Bank include Volunteers & Operations Coordinator, Operations Coordinator, and Communications & Outreach Coordinator.

Key accomplishments include:• Improving FOH operations by recruiting and managing seven employees and training and managing more than 150 volunteers• Improving personnel performance by developing the volunteer and bartender training manuals and organizing skills development and appreciation events• Facilitating internal communications by developing the monthly volunteer newsletter

Key accomplishments include:• Building up a budgetary surplus equivalent to 100% of the annual budget by acquiring grants, increasing donation and membership revenue, and developing social enterprises• Promoting film making on campus by organizing the 2003 and 2004 Mount Allison Film Festivals, featuring more than 40 student produced short films, and coordinating numerous workshops, lectures, industry talks, and film screenings • Doubling Mount Allison Film Festival attendance in two years• Lobbying for an interdisciplinary Film Studies program• Securing support from NB Film for the Best Picture award