Alex Noad Email & Phone Number

Brisbane, QLD, AU

Brisbane, Queensland, Australia

Bath, England, United Kingdom

• Answered and assisted customer queries via phone/email ticketing systems.
• Carried out software demo’s to founders and CEO’s of small to large companies, showcasing the key features of the HR software and how it links to the Full-Service add-on, upselling on the packages available.
• Carried out new client onboarding, holding set-up calls, system tours, as well frequent check-ins, to ensure new customers are receiving the full benefits of the system.
• Hosting bi-weekly webinars to new and potential customers, attendee size ranging from 20-50.
• I was responsible for chasing payments and making sure customer invoices were paid on time. I followed up on overdue payments, and communicated with customers to resolve any issues. This helped ensure that our records.
• I also helped train any new starters to ensure they were processing in time with their objectives. This involved one-ones, training sessions, as well as informal chats to check they were settling in in their role.

Bath, England, United Kingdom

• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Operated cash register with proficiency during high-volume session times.
• Entered information into computer database, answered phones, scheduled sessions, completed deposits and other administrative tasks and responsibilities.
• Occasionally helped with other general tasks including serving customers on the bar, clearing tables,and queue management.

Bath, England, United Kingdom

• Key Skills/Responsibilities
• Provided high level of service by helping customers find specific products.
• Worked with customer services to resolve issues.
• Operated cash register with proficiency during high-volume shopping times.
• Answered customer questions, provided store information and escorted to desired store areas.
• Monitored self-checkout systems and aided when required.