As the Operations Manager at Stork Pram & Cot Centre, I am currently overseeing the relocation, renovation and transformation of the business. My responsibilities include coordinating with contractors, managing timelines, and ensuring minimal disruption to our operations during this transition. I am focused on optimising the new space for both functionality and customer experience, while maintaining our high standards of service. My role involves strategic planning and budget management, while leading a dedicated team, to ensure a smooth and successful move. By leveraging my expertise in retail management, I am committed to enhancing the business environment and driving future growth.

As a Multi-Site Manager at OPSM, I oversaw the operations of multiple locations, ensuring each site achieved its performance targets and maintained the highest standards of customer service. My role involved strategic planning, team development, and process optimisation to drive operational efficiency and enhance productivity. I was dedicated to fostering a collaborative and results-driven work environment. With a strong focus on leadership, innovation and the customer experience, I consistently delivered exceptional outcomes across all sites.

As a Store Manager at OPSM, I led a dynamic team dedicated to providing exceptional customer service and driving sales growth. My role involved overseeing daily store operations, managing inventory, and ensuring compliance with company policies and procedures. I was committed to creating a positive and engaging shopping experience for our customers by maintaining high standards of visual merchandising and product presentation. Additionally, I focused on staff development through training and mentorship, fostering a collaborative and motivated work environment. My strategic approach to business management, coupled with a passion for eye care, ensured that our store consistently met and exceeded performance targets.