Alex Oliphant Email & Phone Number

London, England, United Kingdom

Chelmsford, United Kingdom

London, United Kingdom

London, United Kingdom

• Responsible for composing Internal and external audit records across 5 treatment sites, covering activities as follows; Ensuring training records are current and valid for anywhere up to 100 staff. Validating complex working guidelines are adhered to across all processes Formulating processes for any returned work from customers so that preventative action can be taken to ensure it does not happen again. Seeing the company through multiple external and internal audits and making sure all processes are up to date and industry correct.

Southend On Sea, United Kingdom

• Processing customer orders from inbound calls, handling queries and complaints as well as negotiating sales based rewards.• Using multiple systems while calmly communicating to customers on multiple communication platforms.• High paced environment with set targets to make on each customer interaction.

London, United Kingdom

• Analyse incoming quotations from clients and process through bespoke localised tools.• Ascertaining relevant details to work with the underwriters to produce accurate quotations and contact clients directly if any information is missing.• Building strong and lasting relationships with a wide client base to ensure best service and repeat custom.• I had a reputation and was sort after to deal with Ad-hoc and urgent requests timely and efficiently.• General office maintenance was also required and changing from one task to another in quick succession whilst making sure attention to detail and accuracy was the main focus.• Attention to detail and alertness was paramount to make sure quotations were processed correctly for the underwriters.