- Served as the SAFe Release Train Engineer (RTE) for the Snagit product, which consists of 30+ engineers, UX, QA, and product owners.- Orchestrated and led software development teams in agile ceremonies, including standup, backlog refinement, sprint review, sprint planning, and conducting large and small-scale retrospectives- Collaborated with engineers, testers, and product leadership to ensure effective communication and streamlined project progress.- Provided coaching and… Show more - Served as the SAFe Release Train Engineer (RTE) for the Snagit product, which consists of 30+ engineers, UX, QA, and product owners.- Orchestrated and led software development teams in agile ceremonies, including standup, backlog refinement, sprint review, sprint planning, and conducting large and small-scale retrospectives- Collaborated with engineers, testers, and product leadership to ensure effective communication and streamlined project progress.- Provided coaching and leadership on agile practices, fostering team morale and optimizing performance at both the team and product leadership levels.- Successfully coordinated four major releases for Snagit (2021 through 2024), encompassing all Snagit development pods and collaborating with cross-functional departments such as sales, technical support, marketing, and other internal development teams. Show less

• Provided exceptional technical support for all TechSmith products, including e-learning and documentation tools 'Camtasia Studio' and 'Snagit'• Created instructional content using our own software (video, screenshots, written) to teach customers how to use our products• Proactively found software solutions that match up with customer’s needs• Obtained and analyzed diagnostic reports in order to troubleshoot and identify common issues• Boldly acted as an information… Show more • Provided exceptional technical support for all TechSmith products, including e-learning and documentation tools 'Camtasia Studio' and 'Snagit'• Created instructional content using our own software (video, screenshots, written) to teach customers how to use our products• Proactively found software solutions that match up with customer’s needs• Obtained and analyzed diagnostic reports in order to troubleshoot and identify common issues• Boldly acted as an information resource for team members as well as members outside of the support team• Headed up implementing chat support into the department and as a result improved department efficiency. Chat support numbers doubled within one quarter. Show less

• Coordinated with UPS on a daily basis to ensure the optimum route structure for operations throughout the state of Michigan• Organized flight plans with the air traffic control system to ensure the highest efficiency• Expedited morning launch timing to ensure all aircraft departed on time• Synchronized loading and ensured all hazardous materials were accounted for• Acted as First Officer flying on routes throughout the midwest

• Provided quality flight instruction in Cirrus SR-20 aircraft to a number of students in the college environment• Managed student training records to ensure they were up to date• Maintained student schedules in order to ensure satisfactory progress through the program• Utilized the Training Course Outline to be sure every student was meeting set requirements and objectives

• Provided excellent customer service to meet the banking needs of customers• Maintained and balanced an organized cash drawer on a daily basis• Implemented security measures in order to prevent identity theft and keep transactions secure• Introduced customers to new products and services and directed them to the appropriate supervisor to further meet their needs• Fielded and answered questions from customers pertaining to their accounts

• Facilitated estimates over the telephone with potential customers and provided information and direction in regard to products and services• Managed pricing, purchasing, and quality assurance for e-commerce sales of materials• Implemented and operated effective Google marketing campaigns for several brands of products and services• Executed a successful marketing plan with a variety of functions, including e-commerce, sales procedures, and brand promotion materials• Created… Show more • Facilitated estimates over the telephone with potential customers and provided information and direction in regard to products and services• Managed pricing, purchasing, and quality assurance for e-commerce sales of materials• Implemented and operated effective Google marketing campaigns for several brands of products and services• Executed a successful marketing plan with a variety of functions, including e-commerce, sales procedures, and brand promotion materials• Created standard operating and safety procedures to ensure quality of work and safety of crew while on the job• Maintained finances, invoicing, and all other duties associated with business operations Show less

• Administrative responsibilities included providing support to all departments including finance, marketing, customer service, and operations management, as well as managing internal databases• Effectively established administrative office procedures to optimal levels of efficiency and cost reduction; revised procedures as necessary• Provided successful training to newly hired personnel within a variety of positions, ensuring alignment with internal policies and procedures• Liaised… Show more • Administrative responsibilities included providing support to all departments including finance, marketing, customer service, and operations management, as well as managing internal databases• Effectively established administrative office procedures to optimal levels of efficiency and cost reduction; revised procedures as necessary• Provided successful training to newly hired personnel within a variety of positions, ensuring alignment with internal policies and procedures• Liaised with external distributors to negotiate materials pricing, purchase, and delivery terms• Prepared and presented in-depth reports on statuses of various projects, fiscal issues, and office efficiency for executive level management Show less