Alex Pacheco Email and Phone Number
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Alex Pacheco personal email
Deep technical telecommunications knowledge with sharp business acumen combined to help close large/complex but profitable sales. Successful at closing sales as a hunter. Excelled at maintaining relationships and increasing sales while being a farmer. Able to connect and maintain relationships with both business people and technical people at all levels. More than 20 years’ experience in the Wireless Telecommunications industry in multiple capacities including management of personnel with large companies such as Lucent Technologies, AT&T Bell Laboratories, Telcordia (formerly Bellcore) and Oracle as week as with small companies and start-ups such as Oceanic Digital Communications, eServGlobal and Xceed Technologies. Generated over $200M in sales while consistently meeting or exceeding sales goals. Deep knowledge of the Latin America region as well as the difference and nuances between the cultures in the different countries in the region. Native fluency in the Spanish language.Specialties: Sales, Network Build-out
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Senior Customer Success Manager LatamCloudflare Oct 2022 - PresentSan Francisco, California, Us
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Customer Success Manager LatamCloudflare May 2021 - Oct 2022San Francisco, California, Us
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Account Manager Sr.Mi9 Retail Mar 2020 - Mar 2021Fort Lauderdale, Florida, Us -
Customer Success ManagerNakisa Aug 2018 - Mar 2020Montreal, Quebec, Ca -
Business Development Manager - Latin AmericaTrillium Software Oct 2012 - Apr 2017Burlington, Ma, UsTrillium Software provides enterprise solutions and services to help companies improve and manage the quality of information, optimize business processes and risk mitigation and educate decision-making. We have over 20 years of experience helping business managers and IT executives overcome their data quality challenges, offering innovative and proven options to assure peak condition data. -
Sales ManagerOracle Corporation - Formerly Eservglobal Oct 2008 - Sep 2012Austin, Texas, UsManaged sales of Oracle’s NCC (eServGlobal ChargingMax) prepaid products through Billing Vendor partners including Intec and Convergys for the Americas Markets. Also responsible for the direct sales of Oracles NCC products in the US, Canada, Caribbean and Andinos Countries.• Successfully sold two Oracle NCC platforms to Convergys for nTelos and AWCC in the US. These deals were worth over US$2.5M• Upgraded eServGlobal Mailis (voice mail) platform at Orange Dominicana worth $800K.• Responded to several RFP’s and RFI’s for all eServGlobal products including ChargingMax, Mailis, and HomeSernd.• Negotiated new Oracle Terms and Conditions for existing platforms with customers acquired from eServGlobal (Convergys, Intec).• Provided support to Intec for the sales of products to Antel in Uruguay. -
Sr. Director Of SalesXceed Technologies Jan 2008 - Oct 2008Responsible for the sales of Xceed products in the Caribbean and Latin America Region. Responsible for managing the sales force including Sales Directors and Technical Sales Support personnel. Responsible for development of channel partners • Worked on responding to RFP/RFQ from several operators including Telcel/America Movil. • Sold Xceed solutions to Telecom regulators including Suptel (Ecuador) and Bureau Telecom (Netherlands Antilles)• Negotiated deals with several companies in the region to become channel partners with Xceed including Milestone (Ecuador), Witec (Venezuela), MEG (Perú), Conatel (Uruguay), Teknowlogic (Puerto Rico).
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Director Of Sales Latin AmericaXius-Bcgi Mar 2007 - Dec 2007Hyderabad, Telangana, InResponsible for the sales of XIUS-bcgi products in the Caribbean and Latin America Region. Responsible for development of channel partners • Lead the response team for several RPP/RFQ including a Billing and Customer Care RFP from Batelco.• Positioned XIUS’s InstaRoam with several operators including Centennial DR., Telecom Argentina, Telcel/America Movil. -
Director Global SalesXceed Technologies Aug 2004 - Jan 2007Reported to the Founder and President, was originally recruited to head the company’s launch in the Caribbean and Latin America Region. After signing several deals with operators in Jamaica, Dominican Republic and Venezuela was asked to help with sales in North America as well. • Developed relationship and closed multi-year multi-million dollar deal with Verizon Wireless• Signed a deal with Alamosa PCS before being acquired by Sprint/Nextel.• Signed deals in Latin America and the Caribbean including, Centennial, Codetel, Nuevatel, MiPhone, Movilnet.• Closed deals with several wireless phone vendors including LG (US and Korea) and Samsung (US and Korea). • Attained 160% of quota for 2005 and 200% for 2006.
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V.P. EngineeringOceanic Digital Jamaica Ltd Nov 2001 - Jun 2004Reported the President and CEO, and provided leadership to the Technical Division. Spearheaded the construction of the CDMA network doubling the capacity and increasing the coverage 10 fold in less than one year, while leveraging the relationship with suppliers to maintain cost under control and keep the project below budget. Responsible for obtaining budget from the Board of Directors for all technical activities of the company. • Completed the wireless network build-out for MiPhone Jamaica in Kingston and the rest of the island.• Launched SMS and Wireless Data including the purchasing and commissioning of the platforms.• Responsible for the implementation of the Customer Service and Billing Systems. Performed an 18 months’ exhaustive evaluation of existing Pre-Paid systems (IN vs. non-IN, Converged vs. Non-Converged)• Managed a diverse team of 40 engineers including RF engineering, Cell Site technicians, Wireless Switch Technicians, Construction Management, and IT personnel including the IT Help Desk. -
Senior Sales ManagerLucent Technologies Jan 1996 - Oct 2001Espoo, Southern Finland, FiPromoted to lead the team that was responsible for sales to the Central America and Caribbean region. Reported to the Director of Sales for the CALA Region. Was responsible for the management of a group of 25 sales managers, account executives and sales support personnel located throughout the Caribbean and Central America Region. Was responsible for hiring and development of direct reports as well as assigning quotas and evaluating performance. Achievers Club Award recipient in 2000. Responsible for maintaining customer relationships at the highest levels within customer base. Attained 100% of revenue quota for fiscal year 2000. -
Director Of SalesBellcore/Telcordia Technologies Jan 1996 - Apr 1997Realized the first sale of a Bellcore product to a customer in Argentina (Telecom Argentina).This sale resulted in the several million dollar sales in the following years. Also closed sale of professional services Dominican Republic. Also provided technical leadership to the rest of the Sales Directors to assist in the sales of Wireless (cellular and PCS), Broadband and Internet products and related professional services throughout the Region. Review and analyze client technical requirements and specifications for Wireless, Broadband and Internet. Developed marketing and sales plans for Wireless, Broadband and Internet products and associated professional services. Attained 330% of revenue quota ($2M revenue, $600K quota)
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Business Development ManagerAt&T Jul 1993 - Dec 1995Dallas, Tx, UsProvided technical leadership to Sales Managers and Account Executives in the Latin America Region in positioning and selling wireless switching products (switches and base stations). Analyzed and reviewed customer’s technical requirements and specifications for AMPS, Digital AMPS (TDMA and CDMA) networks. Worked with the Bid and Proposal organization, Sales, CS&O (EF&I Services), Systems Engineering and other front-end process organizations to analyze and respond to customer request for proposals or in preparing proactive wireless switching proposals. Responsible for setting Profit & Loss strategy for each bid through the use of business case analysis. -
Member Of Technical StaffAt&T Jun 1989 - Jun 1993Dallas, Tx, UsCellular Systems Integration Department, developed small features and fixes for International customers of the Autoplex® 1000 Cellular System. Planned and executed First Office Applications (FOA) for the new features and releases in South American markets (Brazil). Managed all phases of software development including requirements, high and low level design, coding, lab and field testing, and documentation.
Alex Pacheco Skills
Alex Pacheco Education Details
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Rice UniversityElectrical Engineering -
University Of Southern CaliforniaComputer Science
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Universidad Simón BolívarMath
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Colegio Santa GemaHigh School Diploma
Frequently Asked Questions about Alex Pacheco
What company does Alex Pacheco work for?
Alex Pacheco works for Cloudflare
What is Alex Pacheco's role at the current company?
Alex Pacheco's current role is Senior Customer Success Manager LATAM at Cloudflare.
What is Alex Pacheco's email address?
Alex Pacheco's email address is al****@****are.com
What schools did Alex Pacheco attend?
Alex Pacheco attended Rice University, University Of Southern California, Universidad Simón Bolívar, Colegio Santa Gema.
What are some of Alex Pacheco's interests?
Alex Pacheco has interest in Exercise, Sweepstakes, Nascar, Home Improvement, Reading, Sports, Golf, Home Decoration, Cooking, Cruises.
What skills is Alex Pacheco known for?
Alex Pacheco has skills like Telecommunications, Wireless, Sales Management, Business Development, Enterprise Software, Contract Negotiation, Integration, Mobile Devices, Salesforce.com, Crm, Product Management, Strategy.
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