Skills & Qualifications: • Proficient in Oracle/JD Edwards, Sales Force and Microsoft office suite • Negotiation skills • Market research • Excellent analytical, strategic and problem-solving skills • Strong client management skills, including the ability to work with clients to agree on priorities and final requirements Professional Experience: SIG SAUER, Inc., Newington, NH Feb 2018- Present Director, MENA/Asia Pacific, Sales and Business Development – Global Defense Sales • Create and execute plans for development of new opportunities • Collaborate with other departments to meet technical and operational requirements of customer • Lead sales/programs through their entire cycle, from quote stage through contract completion • Plans, develops and implements short and long term sales strategies through the identification of specific market and product opportunities. • For new market entry and lead generation, identify and pursue new customers and opportunities. Select and train local distributors as needed to support these initiatives, develop and implement business and sales plans, manage customer order and relationships • Develop and implement the appropriate sales, marketing and pricing strategy taking into consideration individual market needs and competition • Develop quotes, review tender opportunities, negotiate contract conditions, enter orders • Represent the organization in negotiations, at trade shows, at global sales meetings and other business occasions

- Manage SalesForce: implement and ensure utilization to monitor and track quotes, opportunities, and activities- Prepare presentations & proposals- Create new product requests and track them with Engineering and Marketing- Liaison with Marketing for all active projects, and non-development requests- Back up for Director as it relates to operations, order management, and quote processing- Responsible for the Region’s forecasting and sales tracking- Ensure policies and procedures are in place to reflect best practice and fulfill the departmental mission statement.- Work with department leads and Inside Sales Specialist to ensure each ISS demonstrates a high degree of professionalism- Oversee resource planning, reporting, territories, incentives and communications for the assigned team.- Liaison with Finance to ensure commissions are paid in a timely manner- Special projects as assigned- Work with Supervisors and Inside Sales Specialist to ensure each ISS demonstrates a high degree of professionalism- All duties of inside sales specialist as needed- Ensure tools are provided (communication, computer systems and software) to follow those policies and procedures. Make recommendations for modifications and improvements

• Engage product management, finance, legal and operations on new business and fulfilling orders received• Collaborate with other departments to meet technical and operation requirements of customer• Develop quotes thru Sales Force, review tender opportunities • Negotiate contract conditions • Supporting compliance specialist by ensuring the export of products, services, transfer of technical data, and all export regulations are complied with• Develop deep customer relationships by working directly with customers and partnering with operations and engineering to do so productively• Resolution of issues to ensure quality service to our customers• Monitor orders throughout the process, from winning business to successful delivery• Interface with customers, representatives, distributors, Regional Directors and Internal departments using outstanding communication and inter-personal skills• Pro-actively build and maintain a pipeline of sales opportunities via Salesforce• Responsible for decisions that impact resources, scheduling, contractual commitments, and customer satisfaction• Trade show support domestically and internationally• Ability to evaluate and respond quickly and effectively while managing multiple tasks• Manage multi-region opportunities while providing support to facilitate opportunity conversion• Develop and implement comprehensive strategies, systems, tactics, metrics, budgets and action plans to obtain positive results when bidding in tenders• Generate new customer sales via telephone, email, and in person, owning the sales cycle from beginning to end• Ensure that all partner commissions are calculated correctly and paid out in a timely manner

• Communicate with sales managers, factory personnel, shipping, replenishment analyst, account buyers and their teams in regards to order fulfillment including order entry and control, order maintenance and follow up• Proactively identify accounts whose revenue may be shrinking so as to address any ‘at risk’ customers and reach out to these accounts to ensure they are retained as customers• Increase efficiency by 12% to achieve world-class manufacturing standards for productivity and customer satisfaction• Analyze data and information on specific customer requests to ensure correct product is made • Make an initial assessment of service issues and dispatching the appropriate resources to resolve the customer’s issues • Conduct rate reviews/billing disputes and credits with strategic customers upon request• Field account and product-related calls from clients for issues and requests that require Strategic Account Manager involvement• Responsible for managing, supporting and servicing the account related needs of an assigned set of strategic customers• Work in conjunction with customers to improve existing delivery methods • Investigate, evaluate and respond to all DMR’s and Non Conforming Reports• Created client tracking system that allowed sales team to analyze ongoing customer revenue and usage• Act as a liaison and point person to sales, marketing and R&D on customer specific requirements and issues• Actively involved in developing relationships with customers to provide a good professional service• Improved customer satisfaction from 75% to 92% and decreased wait time from 8 minutes to 5 minutes• Engaged in accepting and receiving inquiries and calls, evaluating, investigating, and setting claims and complaints of customer• Scheduled material inspection which lead to increased sales by 6.5 % a month and reduced waste by 8.2%• Work with clients and colleagues to develop and offer alternatives and opinions to satisfy clients