Alex Perry Email & Phone Number

Specializing in multi-state workers compensation claims operations from claim intake and injured worker portals to third party integrations for service vendors and compliance as well as data analysis and reporting.

Sarasota County, Florida, United States

I designed and led the management of quality/service standards as well asloss mitigation and corporate goals in a close tie with the VP of Claims. Iadministered end-to-end management of a multi-state claims unit, whilemanaging a high-performing team of in-house/remote adjusters and clericalstaff to ensure the continuation and enhancement of services.• Drove implementation of a new claim system as well as an injured workeronline portal.• Steered automation of… Show more I designed and led the management of quality/service standards as well asloss mitigation and corporate goals in a close tie with the VP of Claims. Iadministered end-to-end management of a multi-state claims unit, whilemanaging a high-performing team of in-house/remote adjusters and clericalstaff to ensure the continuation and enhancement of services.• Drove implementation of a new claim system as well as an injured workeronline portal.• Steered automation of vendor monthly service billing from 400 bills to 12bills annually.• Created and managed a company-wide innovation council as InnovationCouncil lead. Show less

Sarasota, Florida Area

I suggested improvements to existing processes and introduced new featuresfor the system in close coordination with the product team. I spearheaded allaspects of analysis and specification design for client specific as well asoverall system enhancements and improvements. I drove all key tasks relatedto gap analysis and process alignment, conversion/configuration,training/documentation, and timeline schedules. I delivered onsite andvirtual claims demonstrations for the… Show more I suggested improvements to existing processes and introduced new featuresfor the system in close coordination with the product team. I spearheaded allaspects of analysis and specification design for client specific as well asoverall system enhancements and improvements. I drove all key tasks relatedto gap analysis and process alignment, conversion/configuration,training/documentation, and timeline schedules. I delivered onsite andvirtual claims demonstrations for the Insurity suite of claim products. Icollated design requirements and prepared design documentation based onclient specifications.• Aided with sales that totaled over $1.5M in annual revenue as a solutionconsultant.• Developed Litigation and Settlement management features in the claimssystem.• Implemented full suite Policy/Claims/Financials system for a regionalworkers' compensation carrier with 50M+ in premium in 9 months, whileserving as a project manager• Oversaw development/implementation/refinement of claims EDI compliancereporting in multiple jurisdictions as a business analyst. Show less

Sarasota, Florida Area

Technical Lead for Agent On-Line application to include “Bind On-Line” functionality.Development, testing and implementation of system enhancements.Analysis and prioritization of system enhancements to achieve company goals and budgetary constraints.Training/Education of internal staff and clients for the Agent On-Line application.

Sarasota, Florida Area

Reported to the President of PBOA, Inc.; an MGA with 100 employees and over $50 million in premium under management.Directed Business Systems Analyst Unit.Lead comprehensive, on-going project to spearhead system enhancements, corrections and conversions.Develop specialized reports to accurately measure specific aspects of the business.Identified a need for and implemented new operational procedures that significantly improved business oversight. Supported the Vice… Show more Reported to the President of PBOA, Inc.; an MGA with 100 employees and over $50 million in premium under management.Directed Business Systems Analyst Unit.Lead comprehensive, on-going project to spearhead system enhancements, corrections and conversions.Develop specialized reports to accurately measure specific aspects of the business.Identified a need for and implemented new operational procedures that significantly improved business oversight. Supported the Vice President of Claims for a 30 Employee TPA, non- managed care program with $56 million in premium under management.Administrated the claim management application.Project manager of application enhancements and corrections.Architected and implemented firm’s workers’ compensation claims handling policy.Led Medical Bill Review and Cost Containment teams.Ensured full regulatory compliance of all division rules and state statutes.Conceived and created the claim’s department report database.Creation of new client accounts and workflows.Provided resources and training to ensure optimal performance of 8 member staff. Show less

Bachelor Of Science - Bs, Interpersonal Communication

Associate Of Science - As, Information Technology