Alex Pham Email & Phone Number

Saint Charles, Mo, Us

St. Louis City County, Missouri, United States

• Responsible for material planning of direct materials including monitoring and managing MRP, safety stocks, and material risk analysis to support new program launches• Leveraged network and procurement strategies to reduce OOS/backorders by 75%• Partnered with Program Management, Operations, Corporate Procurement, Global Logistics, Process Engineering, and Finance to establish and implement process for milestone billing• Implemented supply chain strategic plan, employing deep global knowledge of suppliers, industry trends, emerging markets, technology, and geopolitical changes• Developed and led S&OP for the Advanced Therapies division• Worked closely with team to draft, review, and/or approve deviations and CAPAs• Met with potential clients and responded to RFPs to bring in new business• Management and oversight of end-to-end supply chain SOPs and champion process improvements and transformation initiatives to streamline/remove redundancy• Revised warehouse processes to improve inventory accuracy to 98% and increase storage capacity by 50%• Establish and report supply chain metrics to ensure site performance goals are met• Provided strategic and functional leadership, direction, and oversight for the implementation, maintenance, and enhancement of the ERP system (SAP)• Collaborated with key stakeholders to identify business needs, process improvements, and system enhancements to optimize SAP performance• Define logistics and transportation procedure to manage CoC and CoI for GMP manufacturing• Management and oversight of supply chain teams across multiple sites within the Pharma Services Group

Greater St. Louis Area

• Leads technical projects, SAP full life-cycle implementations, system upgrades/enhancements, and participates in cross-departmental teams to accomplish defined business goals across Patheon sites• Facilitate scope definition for SAP IT-related projects in collaboration with senior management• Delivery and support of incident/break/fix as well as production support• Assist PSG sites with process improvement opportunities by leveraging existing implementations, processes, reports, and transactions used in the PSG network

Greater St. Louis Area

• Develops and manages a team responsible for understanding business functional requirements to execute/lead projects and support the biologics instance of SAP• Builds community of super users for SAP and related technologies that will enable functional teams to solve business problems and explore new growth opportunities• Leads technical projects, SAP full life-cycle implementations, system upgrades/enhancements, and participates in cross-departmental teams to accomplish defined business goals• Reduced month-end reconciliation hours by 50% for Finance and over 90% for Supply Chain• Project Manager for SAP WM/FIORI/barcode scanner implementation - delivered on time and on budget• Implemented SAP Super User sessions to improve site awareness/usage of system; reduced workload in SAP for users by 2-3 hours per week.

• Leads internal requirements reviews to share/discuss functional requirements with client and internal teams.• Coordinate and manage all aspects of the day to day activities throughout full project lifecycles• Document design and test case scenarios; perform QA, UAT, and then Production testing in designated time frame• Collaborate with departments to help define and document processes that will help streamline the adoption and use of technology• Analyze trends, develop reports, facilitate communication and provide feedback on projects and program’s performance• Confers with and advises teams on policies and procedures, technical problems, priorities, and methods while ensuring projects are on time and within budgeted hours and dollars• Track and monitor the progress of project activities; report status, risks, issues; recommend adjustments to ensure the successful completion of projects

• Project manager for change orders, upgrades, and enhancements to existing applications; coordinated the day to day activities throughout the full project lifecycle • Advised teams (internal customer and vendor) on policies and procedures, technical problems, priorities, and methods while ensuring projects are on time and within budget• Responsible for E2E support of GSC IT Planning and Procurement applications• Motivated, coached, and led team to achieve department goals of remediating high-priority L3 Planning and Procurement incidents• Provided feedback and set development goals for direct reports• Coached, promoted teamwork, resolved conflict, and conducted performance evaluations• Created a tiered support structure resulting in a 25% ticket increase for L1 & L2, globally • Challenged vendor’s testing procedures resulting in enhanced testing strategy that reduced upgrade-based issues by 75% • Drove vendor to modify communication practices, which significantly improved business expectations and enhanced RCAs

Greater St. Louis Area

• Reduced overall inventory by $2 million in two months• Responsible for $27 million of inventory in all of EMEA• Reached DOH goal of 60 days by removing $10 million of inventory while maintaining all other KPIs such as fill rates and service levels• Determined safety stock for all products into EMEA to maintain 95% service level• Coordinated forecast for EMEA; analyzed top skus to improve forecast accuracy • Minimized and eliminate slow moving and obsolete goods (SMOG)• Maintained optimum inventory levels to maximize working capital while increasing turns• Absorbed EMEA demand planning role into US replenishment role while improving communication, relationships, and backorder recovery• Supported the migration and absorption of 4 DC locations to 1 DC to include ASN communications, systems’ interfaces, and development of supply chain processes • Reduced air shipments/increase ocean shipments by 50%• Collaborated with world area directors and regional VPs to manage inventory distribution and consensus demand

Greater St. Louis Area

• Monitored domestic base code changes and facilitated APO master data setup • Managed all inbound and outbound IMSP iDocs; identify and repair file failures • Developed best practices and tools for APO data management• Managed master data allowing load plans, dispatch plans, and planning books to be aligned internationally• Performed SKU rationalizations to analyze performance of exclusive products and determine future production• Reviewed production/location shipping lanes to capture unnecessary inter-plants• Established cross-functional team to reduce plant transformations by 33%• Optimized 1F2C order forms, which reduced errors by 92%• Collaborated across multiple teams to create and implement processes for APO configuration and master data requirements

• Managed inventory at twelve North American warehouses to prevent stock-outs while ensuring FIFO utilization and minimizing working capital expenditures• Reconciled warehouse inventory/performed audits • Analyzed cost information and pricing structures of contracts and services for renegotiations and cost savings opportunities• SAP super user; trained 12 warehouses on SAP utilization• Planned and scheduled to and from production facilities• Assisted in production scheduling by analyzing plant capacities and customer demand• Corrected long-term inventory issues at warehouses for increased efficiency with inventory reconciliations and maintenance• Raised and reduced 10% of worldwide service tickets to catalyze SAP integration• Modified invoicing method to effectively eliminate Novus’s late payments and late fees, creating an opportunity for net terms • Achieved a 99.5% success rate on domestic customer orders that shipped without OS&D against industry Best Practice of 97% by selecting and actively managing the Novus carrier fleet• Developed and implemented plan to reduce shipping/carrier issues to key customers resulting in 100% successful deliveries

Personal financial analysis

• Managed all facets of supply chain from customer issues, tracking data, and processing supply chain requirements with suppliers to support demands• Developed and implemented vendor certification program as part of new sourcing strategy to optimize vendor performance• Negotiated contract terms and conditions while resolving conflict and increasing profit margin• Utilized cross-functional communication channels to satisfy product and cost requirements and ensure timely receipt of goods• Evaluated forecasts to determine purchasing demands• Communicated with freight forwarder to track imports and provide appropriate documents to clear customs • Collaborated with Marketing to project costs and determine best supplier

Managed store, assistant managers, and cashiersInterviewing and hiring JIT orderingInventory management