Alex Plasket Email & Phone Number

Atlanta, GA, US

Track KPI's to measure growth and performance of the team and create reportsCoach team members with focus on professional development and growthGather and summarize relevant data, suggesting improvements in the tools and techniques to help improve team's capabilities to help customers and the customer experienceWork cross functionally with compliance.

Help members establish payment plans and recover outstanding payments Design the Customer Service Representative training and onboarding documentationConsistently represent our product, brand and company in all customer interactions, leading with empathy, knowledge and patience while effectively walking with the customer on how to best utilize the product.

Provide exceptional customer support via all our online channels (chat, email, and phone).Capture customer feedback and requests on various platforms and report trending feedback with proposed solutions.

Nashville, Tennessee, United States

Focusing on the customer experience while simultaneously working phones and emails for hundreds of clients, booking appointments, and advising on treatment plans and payments, exceeding productivity.Client advocate capturing feedback and reporting requests, becoming a true voice of the customer to ensure an exceptional customer experience with day-to-day.

Mitigated insurance payment risk by establishing with insurance companies what their covered benefits are and taking appropriate payment estimates upfront. Aligned with patients on the outcomes they are trying to achieve for their families and assist in outlining treatment plans for success.

Greater Nashville Area, TN

Recruited, trained, and supervised a team of 10 while monitoring P&L results and all aspects of the business including guest experience, quality of product, team development, store operations, and community outreach.Headed the overall standards in operations, food safety, sanitation, and management ensuring facility and equipment were maintained with.

Nashville, TN

Managed restaurant operations including maintaining customer satisfaction, building relationships, and interviewing training, and onboarding new employees in restaurant protocols to maintain standards.Listened and sought to understand the customer's true request to create thoughtful and memorable experiences.

Nashville, Tennessee, United States

Built a safe and supportive environment for children with Autism and other developmental needs in order to increase engagement and foster regulation.Prepared and taught weekly lesson plans and classroom activities that provided structured and goal-driven learning opportunities.Provided behavioral support for students in conflict resolution and emotional.