Alex Plowright Email and Phone Number

Following High school, as a way to earn money for school, I began conducting automotive inspections, diagnostics, and repairs out of my personal garage including Batteries, Belts & Hoses, Brake Systems, Emission Systems, Engine Cooling, Exhaust Systems, Filters & Fluids, Fuel Systems, Transmissions, Steering & Suspension, and other mechanical and electrical systems. Performed salvaged title rebuilds for myself and special order requests. Organized and maintained a shop schedule and educated customers on vehicle functionality.

As a Client Care Specialist at Two Small Men with Big Hearts, I provided product and service consulting to customers, offering accurate and complete billing details, and utilized problem solving skills to offer solutions that reduced billing charges. I trained employees on the correct method of packing, moving, transporting, and unloading furniture and other household and commercial items. As a Professional Mover, I supervised the work crew to ensure proper care in the use and maintenance of equipment and supplies; promoted continuous improvement of workplace safety and environmental practices. Packed, loaded and transported residential clients, as well as offices and students', furniture, cabinetry, kitchen appliances, etc. I organized loads within the truck and installed protective bracing, padding, and strapping to prevent shifting and damage to items during transport. Assisted with assembling and disassembling of furniture or other home/office items.

Acknowledged and assessed customer enquiries regarding availability, and cost of renting vehicles. Registered and processed retail, corporate, and insurance/warranty replacement reservation bookings and explained terms of rental or leasing agreements. Maintained positive relationships with local body shops and dealerships, offering competitive market rates while providing excellent customer service. Actively performed administrative duties, such as employee scheduling, banking, and transferring of inventory from branch to branch. Achieved and maintained a high sales yield with high customer survey scores. Facilitated in increasing the number of vehicles on rent by 10% in the first quarter. Maintained and managed a fleet of vehicles.

While working at the customer service desk, I gained extensive cashier responsibilities and was often the first point of contact and responsible for assessing customer needs quickly and accurately. Calculated, adjusted and processed billing charges for customers who belonged to the The Home Depot Consumer Credit Card program, offering accurate and complete billing details. Gained extensive knowledge in the operation and maintenance of tools for all trades, and actively promoted a variety of products and services.