Alex Primus Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Queensland, Australia

As the Sales Excellence & SDR Manager at TechnologyOne, I led a global team of Sales Development Representatives (SDRs) to drive ambitious new business pipeline growth across Australia, New Zealand, and the UK. My role was strategically focused on transforming the outbound sales division and empowering the SDR team to achieve and exceed new logo lead generation targets, with a strong emphasis on operational excellence, continuous improvement, and dedicated coaching and training.On the sales excellence side of my role, I developed high-impact sales enablement content that drove performance across global teams. This included crafting messaging that connected pain points to solutions, as well as creating ICPs, battlecards, and other resources designed to turn sales calls into genuine connections. My role also involved cross-functional project management, leading campaigns, strategic initiatives, and new tool rollouts to support the sales function.I was fortunate to work with an amazing team at TechnologyOne who fully embraced the changes we implemented. Their dedication and openness made my job not only easier but incredibly rewarding, and I’ll always be grateful for their commitment and resilience.Results:* 103% growth in new logo leads* 377% increase in existing business leads* 188% boost in pipeline value* 993% jump in qualified opportunities* 90% cut in post-handover opt-outs

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

EY is a multinational professional services partnership. EY is one of the largest professional services networks in the world. Along with Deloitte, KPMG and PricewaterhouseCoopers (PwC), it is considered one of the Big Four accounting firms.My role as Sales Operations Lead was to provide meaningful insights on the sales pipeline and performance to the Senior Leadership Team. In order to provide useful insights, I focused on improving CRM hygiene by working with the partners and their teams to guide and educate on best practice of the CRM.

Brisbane, Queensland, Australia

Vonex is an award winning ASX-listed telecommunications company dedicated to helping Australian businesses get smarter about how they stay 'always on' with the best phone and internet to connect and communicate.My objective as Sales Performance Manager way to measure, support and drive the productivity of current Channel Partners by utilising data insights, financial forecasting and developing growth initiatives aligned to financial performance.On the daily, I would identify risk and maximise revenue opportunities. I planned the launches for new products, worked with existing channel partners on collaborative growth strategies and developed new sales driven projects and initiatives. I was the go to for anything sales data related by maintaining accurate financial forecasts and reports for channel and the Vonex leadership team.Overall, my focus was to drive the overall success of the Vonex growth strategy by ensuring a consistent and considered approach to output which results in a measurable, analytical approach to securing financial outcomes.

Australia

I look after Channel Partners within the NSW, VIC, ACT, and TAS regions who primarily specialise in IT/ Telecommunication/ Cloud-based technology solutions. As a Channel Manager, I facilitate access to Vonex’s business phone, internet, and mobile offers. Vonex Channel Partners generate an additional revenue stream for their business, as well as increasing their value as a supplier to their customers.The Business Development part of my role involves driving business growth through the recruitment of new Channel Partnerships within my territories.

London, United Kingdom

Brook Green Supply is a gas and power supply company which specialises in the Industrial and Commercial space of the market.As the Sales Manager, my objective was to drive sales growth through the TPI Channel of the business.I was responsible for managing the TPI Sales Department ensuring smooth operation of day to day tasks. Over the 3 years, successful recruitment decisions saw my team grow to 7 sales account managers and 7 account management coordinators. I was very passionate about the growth of individuals in my team and under my guidance, several of the coordinators developed into account managers and 1 into a team leader.My operational data driven approach to managing sales teams gives me an keen eye for streamlining and optimising processes which allowed the Sales Account Managers to focus on what they did best. A strong drive for results and the positive, upbeat culture I developed saw the team achieve great success in sales and deliver impressive results for the business.I was very sad to leave Brook Green Supply when it was time for me to move home to Brisbane, but I have the utmost confidence in my team and the business, and I look forward to following their journey as they continue to go from strength to strength.

Brisbane

Auscript is one of the world’s leading transcription and court recording organisations.My efforts in the role of Client Services Officer were recognised very swiftly when a Client Services Manager was appointed to the business. I was formally promoted to the newly created role of Senior Advisor where I continued to take on more responsibility.I was a key contributor to the smooth merging of two internal departments (sales and client services) and gave recommendations on structure and process. This saw a very stressed, over worked team of people receive clear direction and objectives which resulted in a dramatic culture shift and a far happier team.I was the subject matter expert and handled all complex matters and escalations within Client Services. I worked very closely with the Salesforce business analyst with a continual focus on process optimisation within the platform. I had the exciting opportunity to be the key client services participant in assisting prestigious external process experts (KPMG) in their investigations and subsequent project development workshops.In July 2014, I achieved the company wide Employee of the Month Award after being selected out of over 200 staff members Australia wide.I left Auscript to pursue my dream of living overseas in London.

Brisbane, Australia

I joined Auscript as a Client Services Officer at a time when the business was going through a time of unprecedented growth and extensive expansion.Working in the absence of a manager for the first 6 months gave me the huge opportunity to step up and run the daily operations of the Client Services Department. I gained extensive experience in responding to complaints and issues which came from the courts, including judge's associates. I performed exhaustive investigations into all instances of late deliveries and production schedules which were used by senior management.I participated in internal and external ISO9001 audits in to the detailed writing of process documents in line with ISO9001 requirements. I also successfully trained 5 permanent members of staff and numerous contract staff while simultaneously completing my own demanding workload. My hard work was rewarded when I achieved an Auscript Excellence Award - Client Services Team Member of the Year 2013.

Brisbane

Certain is the complete enterprise event automation and management software solution for event planners and data-driven marketers.I was originally employed as a Receptionist and was promoted to position of Administration Manager when a new Operations Manager was appointed and saw my skills were being under utilised.While I was responsible for running all aspects of the office administration, I also had a lot of exposure to other areas of the business. I successfully represented the company during two AIME Exhibitions in Melbourne, answering the queries of current and potential customers in relation to offered solutions.Ensuring the provision of client support in relation to software really challenged me to start thinking critically. I strived to effectively troubleshoot issues and provided 1st line software support for clients. I was fully accountable for managing all aspects of the provision of the service for clients, such as quoting fees, scheduling work, acquiring payment and following up on yearly renewals.One of the ideas I came up with was for a new charging process for clients without a current contract which substantially increased profits. I played an integral role in two financial projects, the first which recovered $150,000 during an internal audit and the second saw a 20% increase in the multi million dollar yearly renewal project from 2011– 2012.

Brisbane, Australia

Basic administration duties

Workplace Health & Safety Officer Course, Workplace Health & Safety Officer Course

Qualified Workplace Health and Safety Officer. License expires October 2015.

Education record