• Efficiently handles high volume of claims • Quickly learned to write estimates for vehicles• Executed timely expectations set with customers• Developing unique plans for each customer to find the best process for their claim• Achieving high survey outcomes• Ensuring quality experience with customers• Building confident relationships with customers, coworkers, and supervisors

• Obtained multiple state license to be able to perform total loss claims• Adapted quickly to working virtually • Utilized and perfected using outside sources to be successfully• Built strong written and oral skills

I work in various departments in Spectrum Health. My first assignment is working in IT Services for support help for all internal employees.

• Visualized practice and game plans• Educated young girls on the game of soccer and life• Addressed parents and players with weekly news and any problems, concerns, or comments they may have• Enhanced the skills of the players

• Facilitated staff effectively by creating daily tasks and building customer service skills• Orchestrated events such as tournaments, professional games, and league games• Active team player that contributed to the daily opening and closing duties of staff• Improved a new work culture to improve the building environment for customers• Accomplished creating a joyful experience for customers• Empowered and encourage staff to build and work on new skills to take with them in the future

• Address problems that customers have• Create schedules for the day, referrer cards for the games, and advertise current programs • Alert during all times of the day in case something was to go wrong• Arrange field rentals• Collect money throughout the day• Prevent more problems arising by thinking fast on my feet to solve a problem with the best solution

• Worked efficiently in a fast-paced environment • Adapted to doing more than one thing at a time• Interacted with customers through good and tough conversations• Provided quality experience for customers

Game day and training session management at all events for 4 DA teams by overseeing all equipment, facility, and player management on game/training days.Setting up and running facilities for home game days for 3-4 game a day. Set up and organize team travel (hotel, buses, meals etc)Run social media accounts and marketing for DA programs, showcasing the program and club in the media. Help oversee player and parent management. Including email communication, team meetings, player meetings and more.Help assist coaching staff during training sessions. Work with video breakdown program and software to provide video analysis to team and players. Database management with all player registrations and details for each of the 4 DA teams

• Mentored young children through soccer• Prepared how practices were going to go• Encouraging• Helped develop the children with their soccer skills

• Provided attentive care of young children between the ages of 4-15• Planned daily plans of activates for each day• Handled tough situations dealing with the children• Always enthusiastic every day