Senior Program Manager
Current
Aug 2024 - Present
AeroLeads people directory · profile
Alex Rampton Email & Phone Number
Senior Program Manager
at
Amazon Web Services (AWS)
1 work email found
@checkr.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Role
Senior Program Manager
Location
Seattle, Washington, United States
Company size
Who is Alex Rampton? Overview
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Quick answer
Alex Rampton is listed as Senior Program Manager at Amazon Web Services (AWS), a company with 72973 employees, based in Seattle, Washington, United States. AeroLeads shows a work email signal at checkr.com and a matched LinkedIn profile for Alex Rampton.
Alex Rampton previously worked as Program Manager, Shared Services at Checkr, Inc. and Manager, Candidate Experience at Checkr, Inc.. Alex Rampton holds Bachelor'S Degree, Japanese Language And Literature from University Of Utah.
Company email context
Email format at Amazon Web Services (AWS)
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{first}.{last}@checkr.com
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Profile bio
About Alex Rampton
I'm a passionate Program Manager with a proven track record of driving operational excellence and streamlining processes at scale. I thrive in fast-paced environments, leveraging data to identify key areas for improvement and implementing solutions that enhance efficiency, reduce redundancies, and empower teams.Here's what excites me:- Creative Problem Solving: I excel at tackling complex problems, accounting for myriad factors, and -balancing the needs of various stakeholders to arrive at a solution.- Data-driven decision making: I utilize data insights to pinpoint inefficiencies and develop solutions backed by quantifiable results.- Cross-functional collaboration: I foster seamless collaboration across departments to achieve shared goals.- Change Management: I champion change initiatives, ensuring smooth transitions for frontline agents and key stakeholders.Highlights of my experience:- Increased product launch efficiency by 43% through process improvements, training development, and clear communication strategies.- Reduced customer support recontact rates by 47% by implementing a de-escalation program.- Developed and scaled a dedicated customer support organization, achieving a 24% decrease in Average Handling Time (AHT) and a 22-point increase in Customer Satisfaction (CSAT) within four months.- Successfully mentored and developed teams, with over 50% of direct reports achieving promotions within their roles.My technical toolkit includes: macOS, ZenDesk, RingCentral, TalkDesk, Chartio, GSuite, Lever, JIRA, Greenhouse, Microsoft Office, Windows, and Slack.I'm actively seeking opportunities to leverage my expertise and passion for building efficient, scalable solutions within the tech industry.
Current workplace
Alex Rampton's current company
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Amazon Web Services (Aws)
Employees
72973
AeroLeads page
8 roles
Alex Rampton work experience
A career timeline built from the work history available for this profile.
Program Manager, Shared Services
- Developed and implemented operational readiness program in partnership with Product and Engineering that ensured cross-functional support for new products and updates across organization.- Enabled launch of 43 new product updates in Q3 and Q4 2023, developing new processes, drafting SOPs, conducting trainings, and cascading communications to key.
Jan 2023 - Apr 2024
Manager, Candidate Experience
- Increased overall efficiency, dramatically decreased recontact rates, and eliminated 2K+ tickets on average per month by leading project to fundamentally change how frontline agents assisted candidates on phones.- Piloted “De-Escalation Program” that resulted in 47% reduction in live escalation rates over five months.- Spearheaded myriad projects.
Aug 2021 - Jan 2024
User Support Supervisor
- Decreased AHT 24% and increased company CSAT 22 points over four months by establishing and scaling dedicated customer support organization for lenders and title companies.
Aug 2020 - Jul 2021
User Operations Supervisor
- Adapted quickly to unique challenges brought by COVID-19 pandemic, developing and implementing processes as needs shifted.- Enabled 50% of direct reports to achieve career milestones through promotion to new roles within company by seamlessly training them.- Interviewed, hired, and trained 30+ new operations and support specialists within four months to.
Sep 2019 - Aug 2020
Office Of The President
- Performed in-depth analyses of existing policies, practices, and processes to identify root causes of customer churn and develop data-driven, metrics-based solutions on a thriving e-commerce platform.- Worked cross-functionally with SMEs in several departments to fully understand customer experience in context when responding to executive escalations..
Oct 2017 - May 2019
Assistant English Teacher
- Prepared and executed English lesson plans for 20+ classes across two middle schools in Kizugawa, Japan.- Discussed finer nuances of anime with industry experts: Japanese junior high school students.- Adapted lesson plans to account for age, learning style, and cultural values.- Assisted in preparation and teaching of lessons on U.S. culture to members.
Jul 2016 - Aug 2017
Manager
Jun 2011 - Jun 2016
1 education record
Alex Rampton education
FAQ
Frequently asked questions about Alex Rampton
Quick answers generated from the profile data available on this page.
What company does Alex Rampton work for?
Alex Rampton works for Amazon Web Services (AWS).
What is Alex Rampton's role at Amazon Web Services (AWS)?
Alex Rampton is listed as Senior Program Manager at Amazon Web Services (AWS).
What is Alex Rampton's email address?
AeroLeads has found 1 work email signal at @checkr.com for Alex Rampton at Amazon Web Services (AWS).
Where is Alex Rampton based?
Alex Rampton is based in Seattle, Washington, United States while working with Amazon Web Services (AWS).
What companies has Alex Rampton worked for?
Alex Rampton has worked for Amazon Web Services (Aws), Checkr, Inc., Snapdocs, Ebay, and Japan Exchange And Teaching Program(Me) (Jet).
How can I contact Alex Rampton?
You can use AeroLeads to view verified contact signals for Alex Rampton at Amazon Web Services (AWS), including work email, phone, and LinkedIn data when available.
What schools did Alex Rampton attend?
Alex Rampton holds Bachelor'S Degree, Japanese Language And Literature from University Of Utah.
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