• Responsible for the supervision of several products, including bulk data solutions and data cleaning software• Responsible for the design and launch of a new-to-market risk analytics product• Design of documentation to support the products across numerous channels, including development, sales, support, end-user guides and marketing• Managing relationships with stakeholders both internal and external• Prioritising workload and development backlog to meet launch… Show more • Responsible for the supervision of several products, including bulk data solutions and data cleaning software• Responsible for the design and launch of a new-to-market risk analytics product• Design of documentation to support the products across numerous channels, including development, sales, support, end-user guides and marketing• Managing relationships with stakeholders both internal and external• Prioritising workload and development backlog to meet launch schedule Show less

• Responsible for day-to-day running of the business’ customer support functions, reporting directly to the CEO.• Designing, refining, and implementing workflows, procedures, and action plans to support and improve customer journey.• Analysis of department and product KPIs with a view to improving customer experience.• Managing customer relationships to ensure the product adds value to their business.• Motivating, developing and driving a team to provide the best levels of… Show more • Responsible for day-to-day running of the business’ customer support functions, reporting directly to the CEO.• Designing, refining, and implementing workflows, procedures, and action plans to support and improve customer journey.• Analysis of department and product KPIs with a view to improving customer experience.• Managing customer relationships to ensure the product adds value to their business.• Motivating, developing and driving a team to provide the best levels of support to customers.• Implementation, deployment, and management of a new CRM system to ensure efficient management of support queries. Show less

• Responsible for the design and launch of a new-to-market lending product.• Analysis of product performance and production of appropriate reporting for internal and external audiences, including FCA regulatory reporting.• Managing relationships with internal and external stakeholders to achieve project goals and ensure the efficient launch and operation of the product• Design of an in-house system for the origination of new customer relationships

• Analysis of product performance in the commercial insurance sector and providing recommendations based on that analysis.• Production of reports for a wide variety of audiences, from agent to board level.• Research and design of bespoke reporting soltions based on business requirements.• Managing relationships with stakeholders at various levels of the business.

• Research and design of new training materials and courses; liaising with business areas and stakeholders to deliver required projects.• Managing learning based projects including creating bespoke training for new business areas and needs• Organization of training resources and scheduling to maximize efficiency and productivity• Providing training of a consistently high standard to new & existing members HSBC Direct staff• Managing and balancing costs and expenses to ensure… Show more • Research and design of new training materials and courses; liaising with business areas and stakeholders to deliver required projects.• Managing learning based projects including creating bespoke training for new business areas and needs• Organization of training resources and scheduling to maximize efficiency and productivity• Providing training of a consistently high standard to new & existing members HSBC Direct staff• Managing and balancing costs and expenses to ensure that learning interventions are cost effective Show less