Alex Reith Email and Phone Number

Freelance Photographer May 1998 – presentSelf Employed Seattle, WA Highlights:• Weddings: Fully documented six weddings. Created memory books, provided prints and full digital files on DVD-ROMs.• Formal Portraits: Individual and family portraits. Also, portraits for book promotion and social media.• Special Events: Documented a variety of events and created slideshows and print sets to commemorate participants.• Greeting Cards: Created a series of holiday and birthday cards, featuring my own nature photography.• Dogs: Extensive documentation of both of my dogs, as well as their dog friends.• Nature: Landscapes, animals, weather and flowers are all favorite topics.

Volunteer Personal Medical Advocate / Home Health Care Aide May 2000– presentFor friends and familyRole: - Have done everything possible to assist friends and family who have suffered major illness or injury, from hospital visits all the way to exercising Medical Power of Attorney.- One friend suffered spinal injuries in the Army which ultimately necessitated 13 spinal surgeries. His pain, lack of proper sleep or appetite, combined with over a decade of prescription opiate usage led to two comas and long term hospital and rehab stays. I visited six days a week on average for seven months in a row. This also required a 1.5 -3 hour round trip drive, depending on the facility.- Have been travelling to DC since 2000 to assist my father, a multiple cancer survivor. I have assisted in multiple post-operation rehabilitations as well as emergency care and rehab. He is alive and still going at 93.• Communication: Provide detailed medical histories to professional caretakers; understand, explain and undertake care plans with patients. Document and distribute as appropriate all medications and their schedule, all care providers and event requirements.• Resource Management: Find, research and evaluate additional resources to assist in ongoing care. Including rehab facilities, home health aides, food delivery, physical therapists and additional specialists. Interview prospective candidates as needed. • Coordination: Make and keep all necessary appointments with all care providers and other resources. Create and maintain master calendar. Ensure status updates are provided to care providers, family and friends on a regular basis.• Transportation: Provide safe, secure and punctual movements by private vehicle or taxi. Physically assist patients to and from the vehicle or on any walks. No one has been injured or late under my care.• Home health care: Food preparation, laundry, cleaning, entertainment and physical assistance as required.

MSN Special Events Group Role: - Utilize cutting edge technology to bring interactive user experiences to the MSN Special Events Team.- Establish new processes and functionality to increase customer engagement and satisfaction while decreasing support costs.- Lead collaboration across a broad set of stakeholders and leadership teams to achieve sponsorship and technical integration.• Program Management: Collected user requirements from internal and external customers, created Requirements and Functional Specifications and drove technical and business reviews of each project.• Fiscal Impact: All projects delivered on time and within budget. • Customer Focus: Engaged feedback from end users and coordinated with community monitors to ensure satisfaction.• Cross-Functional Leadership: Leveraged business relationships across multiple internal groups to provide priority support and engagement. • Technical Leadership: Provided direct training to team members and coordinated additional training resources ahead of requirements.• Performance: All events delivered on time and within budget.

Internet Services Business Unit (ISBU)Role:- Deliver suite of Chat products, including client, server, IETF-compliant protocol and SDK.- Drive project development and coordinate with all stakeholders to ensure satisfaction and completion of all critical dates.• Program Management: Provided project leadership across all related groups. Coordinated with all internal customers groups as well as external beta users. Documented requirements and initial training materials, drove all specification and management reviews.• Software Development: Expanded the scope of the project mid-cycle with the addition of development resources, and thus was able to deliver SDK with original offering, instead of as a follow on project.• Process Improvement: Drove external beta release schedules. Of the 14 components of ISBU, Chat Server had the first external beta, the most external beta releases and the highest customer satisfaction for quality and stability.• Cross-Functional Leadership: Created alliances with related Business Units to ensure focus, satisfaction and lack of product overlap.

Microsoft Network (Advanced Technology Group) Role: - Provide Program Management across multiple areas to ensure successful on time delivery of the original MSN. Highlights:• Program Management: Coordinated all efforts to gather beta user feedback and escalate to the necessary internal teams.• Process Improvement: Tested and deployed beta user feedback tools and formalized feedback channels to improve responsiveness.• Analytical Savvy: Evaluated international POPs (Points of Presence), created reporting tools to highlight gaps in coverage.• Cross-Functional Leadership: Concurrently managed multiple components, including MediaView, BBS, Chat and email clients.• Project Management: Drove requirements for production and next generation components, focusing on transition from original X.25 (telephony) to IP (Internet Protocol) backbone while maintaining uninterrupted operational uptime.

Technology Solutions Group, North American IT January 1993 – April 1995Microsoft Corporation Redmond, WARole: - Drive development and deployment of first global CRM system at Microsoft - Create and lead multi-disciplinary deployment team for onsite installation and data migration.- Support project buy in through executive and technical presentations, user training and documentation.Highlights:• Program Management: Coordinated all efforts to gather beta user feedback and escalate to the necessary internal teams.• Process Improvement: Created communication and escalation channels between multiple shareholders and internal customers.• Project Management: Provide primary support for production system while gathering requirements for next generation system. Hire and train group members to provide production support. Evaluate internal and external CRM solutions and provide technical evaluations.

Lead technical support group providing production client-server database services to internal Microsoft clients. Responsible for all hiring, training and supervision of group. Directed systems analysis to provide solutions which satisfy dynamic business requirements and production demands. Chief liaison between business management and development group. Created and presented technical and business demonstrations for management review and training purposes. Provided technical mentoring to group members, and ensured that all user support requirements are met.

Provided end user technical support, training, and report writing for a SQL Server database; served as a translator between business requirements and technical capabilities; provided demonstrations and documentation of projects for management overview; provided primary training and documentation for all users and support team members.

Deliver proactive product evaluation support of Microsoft Excel for Windows and the Excel Developer Program, provided technical information for Fortune 1000 decision makers about software implementation; served as a support liaison for Excel developers.

Provided all audio visual support for corporate clients, primarily at the Red Lion Hotel, Bellevue, WA.