In this role I orchestrate organizational success, blending strategic vision with tactical execution. Proven in spearheading cross functional initiatives, managing key projects to help prevent fraudulent activities and optimizing workflows within Global Operations. As a trusted advisor I collaborate with senior leadership and drive operational efficiency. I am committed to staff training and development , whilst also focusing on hiring process and equipping the team with skills and knowledge for success. In addition to my role I am the country leader for Canada Women in Action employee group that promotes and helps women to progress their career. We have over 360 members, 40 committee members and 10 leaders. Together we create, promote and lead events within the community, professional development, innovation and team member experience.

I directed Global Business Operations for Cloud Enablement Services, overseeing facets like resource management, procurement, finance, communication, reporting and staff training, My achievements include top talent recognition and numerous awards for exceptional leadership in navigating intricate business challenges with results driven approach.Key Achievements:- Successfully led Virtustream transition into Dell, ensuring a seamless shift of operations into Dell’s operational framework and securing 20% of Virtustream resources to move into Dell teams.- Built and consolidated all the organization reporting into one view to enable one spot access to key business metrics and data. - Led the operations team to complete over 40 projects that contributed to process improvement and operational success of our business- Led the Tell Dell program to help improve team member experience and NPS score, focusing on team members career growth and mentorship by leading multiple workshops with over 100 attendees and 5-star reviews that grew our mentor and mentee relationships in the company. - Built a training portal for Dell emerging skills to help team members train and educate on new technology

Proactively delivered multifaced programs to streamline process, optimize efficiency and drive team success For Virtustream Business. I ensured alignment between project outcomes and strategic goals using effective communication and presented to senior stakeholder's data driven insights to facilitate informed decision making at executive level.Key Achievements:- Built and launched Services Emblement hubs for our teams to easily access training and development content, daily job tools and documentation repository. 303 members signed up to the hubs with 3,815 visits since it was first launched - Trained business operations on how to improve on initiative tracking, risk and issue monitoring, communication/ governance and organization. - Led annual audits to ensure the organization is complaint - Created Cloud Services initiatives tracker and dashboard to enable improved organization and tracking of our key business initiatives across the org.- Trained Healthcare PMO on how to better manage their project scope time and costs, project planning in Smartsheet and alignment on customer reporting and PMO templates. - Created, implemented and trained on the Work at Risk process to ensure all deals that start at risk are captured. - Program managed the re-launch of Virtustream Residency Services and implemented support process for sales for residency opportunities.

In my role as a customer facing Program Manager, I extensively travelled through UK, EMEA and a section of the US to execute medium to large scale customer transformational programs. I worked collaboratively with various departments to craft customer programs scopes tailored to their specific needs. Leveraging global program management methodologies, tools and effective budget management, I ensured successful delivery of these programs.Key Achievements:- Program managed escalation projects and ensured to bring them from red to green status, whilst providing good customer experience and delivering within scope, time and budget. - Program managed successfully a large 2-year multi million migration for difficult global financial customer over 5 continents- During COVID resolved multiple issues with parts suppliers that caused project delays securing critical shipments of parts to Dell customers. - Worked with customers that had poor experience and Sales teams to redesign solutions, rework scope of work and build implementation plans to their critical timelines using negotiation and problem-solving skills.- Managed a wide range of project portfolios that included Government, Education, Healthcare and Financial Sector clients.- Delivered various type of projects such as large Data Migrations, SAP, Data Centre moves, Network , O365 migrations, Storage Spaces, Software Defined Storage, Microsoft Hybrid/ Private Cloud and other Cloud Solutions. - Implemented a training program globally for the PMO in how to manage their project financials and control their project budgets. As a result, the global project forecast variance reduced from 42% variance to 2% variance within 3 months.- Launched an onsite Excel training program with 42 classes over summer at the Glasgow Dell site, improved overall resources Excel knowledge from basic to advance by 52%.

Recruited as Project Manager for Insentra that at the time expanded their operations to EMEA and AMER. Specialized in Azure, Migration of Exchange to O365, Exchange to Google and Active Directory. Key Achievements:- Migrated Norway’s largest telecommunication providers for Scandinavia and Asia 3,500 customers and a total of 12,500 users from Exchange to O365 environment within a very strict deadline and customer constraints. - Program managed implementation of O365 for a global financial firm with a total of 160 TB of data ensuring correct design, deployment, and validation. - Delivered a multi-million storage refresh program for a large financial institution across US, UK, Switzerland, Singapore, Tokyo, and Sydney regions. - Assisted on defining PMO structure, overseeing the engineering resources and operating procedures

Part of UK Consulting and Storage Deployment Services Team, extensively travelled through the UK, EMEA and a section of the US to execute medium to large scale customer transformational programs. Worked collaboratively with various departments to craft customer programs scopes tailored to their specific needs. Leveraged global program management methodologies, tools, and effective budget management, ensured successful delivery of these programs. Responsibilities:- Managed a large portfolio of projects and technology that included Microsoft Hybrid/ Private Cloud, Software Defined Storage, Data Centre’s deliveries and moves, Network, Skype for Business/Lync 2013 Exchange, Data Migrations, Office 365 projects. - Managed all Dell delivery teams (account, project Coordinators, project, managers, field engineers, technical and associate consultants)- Reporting and communication on program progress and managing cost, scope, time management, project budget and forecasting - Partner management for Dell Services partners (delivery of software/ tech/ hardware and skills)

As an Order fulfilment Specialist worked with internal customers (Sales Teams, Supply Chain, Customer Care) and external logistics suppliers to ensure seamless order processing, shipment, and delivery to major Dell customers in Israel and Russia. Responsibilities:• Handled and coordinated with various manufacturing issues, logistics issues and shipment delays.- Managed process improvement initiatives to streamline the logistics processes. - Communicating with Sales, Account Executives, customer care and logistics partners on order delays and handling escalations .