Alex Rivera Jr Email and Phone Number

First generation to serve in the U.S. military; enlisted in the U.S. Navy for 6 years, a few months after graduating from high school. Placed and graduated from the Navy's top training program, with advanced promotion, called the Naval Nuclear Power Training Program. Once military career was completed, decide to venture in other career fields like financial advising, insurance and automobile sales. After attempting both blue and white-collar position experiences, landed with a corporate call center in Phoenix, as customer service agent for about a year, then was promoted to their Call Traffic Control Representative. This role meant supporting and servicing call center agents on their day-to-day needs. The main responsibilities included monitoring & reporting call traffic flow daily, maintaining proper staffing throughout the day, scheduling team and organizational meetings during the year, and scheduling time-off requests for each department, up to one year in advance.The last year at this position, inquired online about continuing education, and decided to become a student at DeVry University to pursue a new career field in technology. Became a full-time student eventually and finished with an Associates Degree in Network Systems Administration, with an emphasis in Cisco Networking Fundamentals. Currently an employee with J-Curve Technologies and have thrived as a VoIP Technical Support Specialist.