Ensures all food & beverage outlets are maintained, operating, and achieving Hyatt standards.Hire, trained, and guided, customer service techniques to Hyatt standards.Employee orientation, setting up online payroll, scheduling, monitoring hours, and submitting department timecards bi-weekly.Monitor outlets stock, replenish products, and order from multiple vendors weekly.Maintaining the department's budget and monitoring expenses.Creating a Pool bar menu meeting Hyatt standards.Installed live streaming encoder to add an additional channel for digital signage for upcoming events, amenities, happy birthdays, and anniversaries, and promote food & beverage menu to generate more revenue.Created Digital content.Coordinating in-house activities during holiday seasons for the guest to attend and provide a great experience and help increase HySat scores.Assisting other colleagues when needed.Setting up AV in meeting rooms.Micros/Oracle/EMC/Report & Analysis recording live data and digital menu design.Monthly equipment inspection to ensure all is well maintained.Scheduling repair service on equipment if needed.Coordinate with other departments to fulfill guest needs.MOD weekly.

Hiring, training, and monitoring new hires J-1 students.Purchasing and labor control.Promote posts on social media pages and take videos/photos daily. (specials, events, guest interaction)Create training video segments Step by step guides for J -1 students and new hirersCreate a menu showcase power point for training purposesMOD monthlyCoordinate and set up banquets from 10-300 covers in weddings and eventsMonthly inventoryMonitor all food and beverage equipment for service needsTaking care of the guest needs to meet the satisfactionPromoting weekly food and beverage specials to increase revenueClosing multiple registers daily and handling report dropsRunning multiple reports daily for serversRestocking and increasing PAR level as neededGreetings and introductions to guests who show interest in booking future eventsCreated temp logs and monitor and inventory sheets for banquet equipmentMonitor four F&B outletsCoordinate with other departments to fulfill guest needsAssist Bistro during peak hours to ensure guest satisfaction

I am certified to ISO 9001:2015, ISO 14001:2015, and ANSI/ESD S20. 20 standards.Special development auto-matted project-I and ten other employees were exclusively selected to be apart of a project that will take place in 2022 launch of a new auto-matted system that will improve high volume work flow

Self Contractor/Sales(4 years)