- Performs the implementation of efficient and cost-effective measures by optimizing supply chain processes forenhanced customer service to both internal and external stakeholders - Contributes to strategic planning by evaluating operational targets and providing recommendations andstrategies to achieve organizational goals - Coordinates resource planning by expertly determining the types and quantities of equipment, vehicles, andpersonnel required based on work orders and technical specifications - Participates in weekly meetings with management, discussing process optimization, including the strengths and weaknesses of alternative solutions or approaches to operational challenges, to ensure optimal productivity - Monitors accounts payable and intercompany charges for validity and accuracy, implementing corrective actions when necessary and maintaining thorough records to uphold financial integrity and compliance - Provides ongoing support to local staff and contract workers by resolving operational issues or problems with or between employees and finding quick and effective solutions - Monitors deliveries and manages accurate logs of all transportation and goods to facilitate efficient tracking, enhance accountability, ensure transparency in the logistical processes and achieve customer satisfaction.

- Provided competitive spot rate quotes in response to customer requests in close collaboration with the salesand operations teams to customize solutions that meet customer needs and expectations effectively - Traced all freight movements and arrivals throughout Canada and the US, providing regular updates to theclients about pick-up and delivery and ensuring effective communication throughout the process - Identified problems with load planning by implementing strategic solutions to optimize load planning, eliminate empty miles, and ensure the timely delivery of goods, thereby enhancing overall operational efficiency - Controlled and tracked international shipments, ensuring timely delivery and customs clearance in both Canada and the US in compliance with established regulations and standards - Made accurate and rapid cost calculations for freight shipments, providing precise estimates of the associated costs for transportation and facilitating informed decision-making for customers based on their specific needs - Effectively managed rush orders, order changes, and client inquiries, providing effective problem resolution to maintain an excellent customer experience.

- Identified operational needs for route optimization, carrier selection, backhauls, inventory accuracy, and warehouse operations to enhance efficiency, reduce costs, and improve the service quality in logistics - Acquired new business opportunities through proactive initiatives, including cold calling and networking efforts to expand the client base, boost revenue streams, and strengthen the company's market presence - Tracked and monitored customer freight, providing timely updates on shipment status and promptly notifying customers of any delays - Attracted potential customers by providing detailed information about company services and products, effectively highlighting the value proposition, competitive advantages, and tailored solutions to meet their specific needs - Recorded and maintained files and records, including customs requests, work performed, and dispatch information, to keep the documentation system organized and support information analysis for future reference - Cultivated and maintained relationships with local and international customers (Western and Eastern Europe), fostering strong connections, providing personalized solutions, and ensuring sustained client satisfaction.