Alex Dos Santos Marques Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

São Paulo, Brasil

São Paulo, Brasil

At DocuSign we help organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.• Own and execute win/win negotiation strategies for a high quantity of renewals that maximize contract value while protecting and enhancing customer trust for USA SMB Accounts• Maximize account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal• Maintain and update a rolling forecast of territory and communicate any renewal risk to internal resources in order to develop resolution strategies• Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals• Care about financial and strategic revenue, bookings and billings targets

São Paulo, Brasil

São Paulo E Região

• On 2022 I become the SDR Team Lead for Brazil Geo• Responsibilities:- Support managers with results reports; - Training new SDRs; - Sharing best practices; - Review and improve sales process;- Participating in interviews to hire the best SDR in the market

São Paulo, Brasil

Helping companies to develop their business with Salesforce that is the world’s #1 customer relationship management (CRM) platform. We help your marketing, sales, commerce, service and IT teams work as one from anywhere — so you can keep your customers happy everywhere. • [Inbound] Qualify prospects identified through various Salesforce marketing activities by making warm calls to them and then direct those qualified leads to the appropriate sales staff.• Coordinate inbound and outbound lead progress by assigning to the appropriate salesperson, tracking lead through the sales cycle in Salesforce CRM, and assuring leads are followed up on.• Follow up on leads by clarifying customer needs and intent using selling methods as SPIN, ANOT and Sandler.• Ensure all required information is collected from prospective customers. • [Outbound] Conduct AE territory to support them prospect new customers, market research using web-based tools (Lusha, Sales Navigator and Neoway) and social media networking sites to identify potential Salesforce customer in Brazil region for CRM, Digital Marketing, Services Solutions

São Paulo, Brasil

Helping companies to develop security standards and new technologies on Payment Market around Digital Wallet (as Google Pay, Samsung Pay, Apple iPay etc.), Virtual Card, Tap on Phone, Tokenization, 3DS 2.0 – 2.2 Advisory, Open Bank, Mobile Banking App, Visa & MasterCard certification, PCI DSS Certification, SPoC and CPoC Certification, etc.• [Outbound] Conduct territory, prospect new customers in English, Spanish and Portuguese, market research using web-based tools (RocketReach and Sales Navigator) and social media networking sites to identify potential UL customer in LATAM region for CyberSecurity Solution• [Inbound] Qualify prospects identified through various UL marketing activities by making warm calls to them and then direct those qualified leads to the appropriate sales staff.• Coordinate inbound and outbound lead progress by assigning to the appropriate salesperson, tracking lead through the sales cycle in Dynamics CRM, and assuring leads are followed up on.• Follow up on leads by clarifying customer needs and intent using selling methods as SPIN.• Ensure all required information is collected from prospective customers.Great achievments: Closed deals in 2020 - Q4 R$600K (U$120K)Closed deals in 2021 - Q1 R$1,5M (U$259K)

São Paulo

• Formal training around Salesforce products, selling skills, leadership skills, and business acumen• Assist the Regional Enablement Managers in Latin America by supporting trainings tracking, evaluate needs and deliver the best in practice training experience• Communicate effectively trainings to correct audience, help to deliver the best courses logistics and infrastructure and manage surveys and attendances, adding valuable data, inputs to new and existing trainings and creating communications• Complete data quality initiatives in alignment with the Enablement organization

São Paulo, São Paulo

• Feed and update data in CRM and DMH for analysis of NPS (Net Promoter Score)• Sales force support in account management for sample validation for Direct Customer Relationship Research and for specific Line Of Business surveys.• Statistical analysis of results in Latin America, aiming to establish Benchmarks using information from the Medallia system• Analyze the customer's perception of a product or service after its use. With this, make a plan, organization and execution of action plans, with the aim of improving the relationship between the company and the customer, and even solving potential problems.

São Paulo

• Support and relationship with clients via telephone, email and chat, helping them to solve, managing users/clients, installing and/or opening of tickets;• Management and scheduling of incidents• Improve process improvement for problem-solving• Training new analysts and alignment of new processes/systems

Bachelor'S Degree, International Relations And Affairs

Tecnico, Information Technology

Ensino, Ensino Médio Completo

Activities and Societies: Pré-Iniciação Científica USP (Sexualidade e Saúde)