Senior Business Systems Analyst
● Worked as a Salesforce Administrator and Developer on our Sales Cloud, Analytics Cloud and Marketing Cloud platforms.● Responsible for installing and maintaining external integrations including Qualtrics and TimeTrade ● Developed online inquiry forms, landing pages and email campaigns utilizing AMPscript to provide personalized content based on Salesforce data. ● Increased NPS scores from -40% to 5% in 3 years utilizing Salesforce as the key driver● Worked side by side with sales managers and directors to develop solutions to optimize workflows and opportunity streams.