Senior Business Systems Analyst
- Worked as a Salesforce Administrator and Developer on our Sales Cloud, Analytics Cloud and Marketing Cloud platforms.
- Responsible for installing and maintaining external integrations including Qualtrics and TimeTrade
- Developed online inquiry forms, landing pages and email campaigns utilizing AMPscript to provide personalized content based on Salesforce data.
- Increased NPS scores from -40% to 5% in 3 years utilizing Salesforce as the key driver
- Worked side by side with sales managers and directors to develop solutions to optimize workflows and opportunity streams.