● Coordinated and prioritized daily service requests, ensuring timely resolution of client issues and maintaining high levels of customer satisfaction.● Managed incoming support tickets via various channels (phone, email, and Connectwise portal), effectively categorizing and assigning tasks to appropriate technical teams.● Monitored and tracked ticket progress, providing regular updates to clients and internal stakeholders, ensuring transparency and communication throughout the service process.

Planned projects with established timelines, assigned to appropriate teams and managed workflow by conducting daily standup meetings for engineering, UX/UI, marketing, and stakeholders to keep up with deadlinesDrove a successful complete app redesign which included changes in flow and aesthetic to enhance user experience while emphasizing the creation of engaging app landing pages and a business dashboard website for the appLead recruitment, facilitated comprehensive onboarding for new team members, and managed time records to ensure efficiency and productivity

Developed app screens using Swift and SwiftUI, and regularly updated builds onto GitHub for users testingFacilitated software installations and worked with the UX team to design and implement new featuresPerformed sanity testing on the application, ensuring functionality, and partnered with the engineering team to resolve identified issuesCollaborated with the UX/UI team to develop a comprehensive user flow