•Oversees daily operations, leading a team of up to seven employees in implementing and maintaining quality standards, resulting in consistently high levels of customer satisfaction and excellent customer service.•Ensures compliance with Starbucks's cash-handling policies and procedures, including opening and closing tills, managing change, placing change orders, preparing deposits, and managing money stored in the safe. •Manages inventory, ordering, and stock control, ensuring optimal levels of supplies. •Conducts training sessions for new employees, fostering a positive and efficient work environment.•Chosen to participate on the team of four trainers for new employees for Starbucks’s first drive-thru-only store in the Houston region. •Creates a positive, high-energy work environment to regularly earn weekly top ranking in drive-thru times for the 12-store district.•Assists with internal promotions and provides input on career transitions, while overseeing performance management within the team. •Proficient in managing peak hours to optimize daily operations, contributing to increased weekly sales performance resulting in being chosen to lead peak sales shifts.•Obtained Food Safety Manager Certification to maintain food safety standards as mandated by the State of Texas and Harris County.

•Completed optional Coffee Master Certification to further my knowledge of Starbucks coffee beans and enhance customer experience by being able to educate the consumer.•Delivered exceptional customer service, creating and welcoming atmosphere for patrons.•Operated cash registers, handled financial transactions, and maintained accurate cash balances.•Collaborated with team members to ensure efficient workflow during peak hours.

•Tailored customized solutions that exceed customer expectations for a comprehensive range of technology solutions, including security, phone, lighting, sound, video, and network systems.•Collaborates with clients to understand their unique technical requirements and challenges to determine project scope.•Coordinates with a cross-functional team to ensure the successful implementation of solutions, resulting in successful project completion and client satisfaction.•Conducts product demonstrations and presentations, effectively communicating the technical features to clients.•Successfully engaged with a discerning clientele of high-net-worth individuals, providing tailored services, and maintaining a high level of professionalism and discretion.•Proactively expanded knowledge and skills by attending optional learning classes, demonstrating a dedication to ongoing professional development.