Alex Segall Email & Phone Number

Houston, TX, US

Houston, Texas Area

• Oversees daily operations, leading a team of up to seven employees in implementing and maintaining quality standards, resulting in consistently high levels of customer satisfaction and excellent customer service.
• Ensures compliance with Starbucks's cash-handling policies and procedures, including opening and closing tills, managing change, placing change orders, preparing deposits, and managing money stored in the safe.
• Manages inventory, ordering, and stock control, ensuring optimal levels of supplies.
• Conducts training sessions for new employees, fostering a positive and efficient work environment.
• Chosen to participate on the team of four trainers for new employees for Starbucks’s first drive-thru-only store in the Houston region.
• Creates a positive, high-energy work environment to regularly earn weekly top ranking in drive-thru times for the 12-store district.

Houston, Texas, United States

• Completed optional Coffee Master Certification to further my knowledge of Starbucks coffee beans and enhance customer experience by being able to educate the consumer.
• Delivered exceptional customer service, creating and welcoming atmosphere for patrons.
• Operated cash registers, handled financial transactions, and maintained accurate cash balances.
• Collaborated with team members to ensure efficient workflow during peak hours.

Houston, Texas, United States

• Tailored customized solutions that exceed customer expectations for a comprehensive range of technology solutions, including security, phone, lighting, sound, video, and network systems.
• Collaborates with clients to understand their unique technical requirements and challenges to determine project scope.
• Coordinates with a cross-functional team to ensure the successful implementation of solutions, resulting in successful project completion and client satisfaction.
• Conducts product demonstrations and presentations, effectively communicating the technical features to clients.
• Successfully engaged with a discerning clientele of high-net-worth individuals, providing tailored services, and maintaining a high level of professionalism and discretion.
• Proactively expanded knowledge and skills by attending optional learning classes, demonstrating a dedication to ongoing professional development.