part of Lab Hosting Operations; Identifying and addressing issues escalated toward immediate relief and sustainable resolution.Using broad knowledge and experience of systems administration and networking principles to prevent and address incidents while continually improving processes proactivelyDocument and maintain relief and resolution guides in knowledge-based articles and standard operating procedures parallel to our scalable and sustainable model.Training and internal mentoring stakeholdersIdentify and collaborate with appropriate teams to improve tools and processes such as event monitoring, automation and introduction of new tools as required for improved efficiency.

Responsible for building, configuring and maintaining an integration lab which is comprised of multiple software, hardware, appliance and Cloud-based products. Configuration, maintenance and troubleshooting of these systems as well as the integration between any of these components. Responsible for instrumenting scalability/stress testing and reporting for the ServiceNow IT Operations Management suite of products.

Supported Wells Fargo Datacenter for the Cloud Platform System (CPS) Private Cloud Services initiativeGuidance, policies, and procedures for management of the CPS management layer operations.Monitor CPS configurations for drift / changes from baseline configurations.Provided operational subject matter expertise to support Wells Fargo’s Private Cloud Services to manage the CPS Management Fabric (Compute, Storage, Network).Installed & maintained Active Directory for Wells Fargo clients, Azure Active Directory Connect, AD FS, Certificate Services.Performed basic process integration of CPS Platform event notifications with Wells Fargo’s platform management tools (System Center Operations Manager [SCOM], PAC2000). Configured the Operations Manager Reporting Portal.Configured the native tools that expose Service Reporting Data in the CPS solution.Developed process and procedures for management of CPS management layer operations.Provided SME support for problem/outage management resolution.Documented support and maintenance process and procedures into reusable ‘Run Books”.Worked with MS and WF engineering to define thresholds (overrides) and enable alerts. Knowledge Transfer to Wells Fargo team on CPS, SCOM, SCVMM, DPM, MS Failover Cluster Manager.

Executed daily BVTs via WTT across multiple devices such as Microsoft and Nokia Phones/Xbox’s/Hololens. Recovered devices from Test errors, Server or Networking issues.Worked with developers to get issues resolved and fixed in timely fashion. Was in charge of 1000 Phones, 300 Xbox’s and 300 Hololens; availability, delivery, capacity, performance.Pulled devices for Rework or Factory reset.Used Dashboard to track on devices health and performance. Maintained devices across 8 different Microsoft labs.

Worked on daily CSHelp (internal ticketing system) requests including Escalations, Mitigations, ICM and SCOM alerts. Managed ETCM TE Team Onshore and Offshore (Redmond, India and China).Was in charge of DAA Virtualization system with 12,000 VMs; deploying, maintaining, availability, customization, capacity. Monitored over 500 WS2012R2 Servers; availability, delivery, performance, capacity, monthly security patching.Executed SQL queries to verify error logs and data retrieval for testing efforts. Private Clouds Machines; provisioning, migration, hard drive and memory increase.Azure Subscription requests including new Subscription, enabling preview features, cancelling Subscriptions.Managed Hyper-V Servers, software/hardware/networking issues, security patching via IPAK scripting.Created and configured Virtual Machines using Hyper V- manager/VSL.Deployed Private Clouds machines using SCVMM (System Center Virtual Machine Manager).Maintained test automation for several Microsoft projects such as BizTalkV6, Dublin and ServiceBus.Performed Build Out/OS/Software/Hardware/Network troubleshooting and breaks/fixes.

Performed testing for Mobile Application Platform products and verified the content on latest Mobile Devices.Ran daily DVT’s (Device Verification Testing), loaded device application and tested with different mobile OS’s: (Windows Mobile, BREW, and MDP Client).Executed daily Test Passes, updated Test cases and documentation.Ran Functional, UI, Usability, Stress, Add Hock, Regression testing, logged bugs on daily basis using AETracker db.Utilized MAP Runtime (MAPDEV) and web based tracking system to verify test application on a PC against mobile devices.

Performed daily BVT’s on Motorola/HTC Smartphones and PPC devices running Windows Mobile OS.Executed manual test cases and ran test automation, accurately reporting results to the rest of the group.Flashed and tested devices with WWE, GER, CHS and RUS localized images.Modified and ran build automation scripts daily to create different versions of Windows Mobile products.Maintained 100+ machines, ensuring that they have current Security Patches and updates installed.Configured and implemented multiple MDDCEPC devices for use in WTT automation.Used Platform Builder for testing on various platforms, as well as Debugger-Attached and Full Debug device images.Performed Functionality, UI, Regression, Stress, Ad-Hock testing and logging bugs using Product Studio.Handled the training of new hires.

Performing WAP testing and QA content verification.Tested Web interface on large variety of mobile devices: Wireless phones, Blackberries, Smartphones and PPCs.Responsible for Functional, UI, Add Hoc, Regression testing based on User Accounts.Created test cases according to requirements and specifications. Verifying Send/Receive SMS Short Code for customer billing inquiries.Performed UAT User Acceptance Testing,

Reviewed and analyzed test logs presented by vendors for Logo submissions Tools used to review the logs: * http://olsreview2/ - The internal web tool that allows for submissions to be checked out and reviewed. WHQL DataBase – checks the legacy submissions status.Windows Logo Program Consol – checks the history of the submission.HCTRaid 4.5 – source for Bug ID verification Filed and Reproduced the Bugs using: CHM Query WHQLPS (Bugs).Reviewed and analyzed test logs, drivers and reports for Logo submissions.Performed HCT test kits on various device categories.Reported device drivers test results to MS WHQL Database.Wrote and maintained process and procedures for testing in accordance with company policy.Provided consulting support for device testing as required.