Alex Sheng Email & Phone Number

United States

San Bruno, California, United States

Lansing, Michigan Area

• Investigate and resolve 400+ day-to-day incidents and request tickets for users in the Education department, such as faulty hardware, poor network connections, and security access to university programs• Planned and implemented Windows 10 Upgrade for over 100 different users in the Education department, including migration and preservation of user data and providing new software upgrades

Ann Arbor, Michigan

• Built and developed a private website for the Michigan Medicine Revenue Cycle division. Used HTML/CSS styling to enhance the user interface and key capabilities to improve ease-of-use of the website• Acquired 200+ user feedback and learned new skills and languages, such as HTML and Google’s web design interface, to solve the challenges of creating an integrated website

Ann Arbor, Mi

• Responsible for 1,000+ accurate claim submissions, timely charges, and payment application• Applied state-of-the-art healthcare software (EPIC) to resolve complex insurance inquiries, reimbursement issues, and compliance requirements

Greater Detroit Area

• In charge of the Junior group. Led the 40 children in activities related to Chinese traditions including history, crafts, traditional dance, and singing• Worked 10 hours daily for 3 weeks in each summer

Bachelor Of Science (B.S.), Media And Information

Activities and Societies: MSU Fortnite Club, Michigan State eSports

High School Diploma, Stem Academy, Pathways To Engineering Track

STEM Academy, Pathways to Engineering track - Related courses include Introduction to Engineering, Principles of Engineering, and Computer.