Alex Silva

Alex Silva Email and Phone Number

Superannuation Product Analyst at Vanguard Australia @ Vanguard Australia
melbourne, victoria, australia
Alex Silva's Location
Sydney, New South Wales, Australia, Australia
Alex Silva's Contact Details

Alex Silva personal email

n/a

Alex Silva phone numbers

About Alex Silva

Superannuation analyst with 7 years' experience working with superannuation and pension products. I enjoy identifying key trends in the industry and analysing the effects of regulatory changes. My key strength lies in presenting the outcomes of any analysis to key industry stakeholders and communicating opportunities for growth. I am always looking to try something new, take on a new challenge on build on my existing skill set. Outside of work I enjoy playing basketball and am an avid Chicago Bulls fan, playing bass guitar and reading.

Alex Silva's Current Company Details
Vanguard Australia

Vanguard Australia

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Superannuation Product Analyst at Vanguard Australia
melbourne, victoria, australia
Website:
vanguard.com.au
Employees:
426
Alex Silva Work Experience Details
  • Vanguard Australia
    Superannuation Product Analyst
    Vanguard Australia Apr 2022 - Present
    Australia
  • Superratings
    Business Development Manager
    Superratings Aug 2020 - Apr 2022
    Sydney, New South Wales, Australia
  • Superratings
    Market Insights Analyst
    Superratings Feb 2018 - Aug 2020
    Sydney, Australia
  • Colonial First State
    Financial Consultant, Customer Guidance
    Colonial First State Aug 2015 - Feb 2018
    Sydney
    My role is to identify and understand new and existing client needs regarding superannuation, pensions and investments. By providing them general advice I am able to offer a range of solutions so they can better meet their financial objectives. I also assist in consolidating super to both CFS and CBA super products. As a consultant who is cross-skilled on many products, I also retain clients funds, their financial advisers and their insurance by understanding and addressing any of their… Show more My role is to identify and understand new and existing client needs regarding superannuation, pensions and investments. By providing them general advice I am able to offer a range of solutions so they can better meet their financial objectives. I also assist in consolidating super to both CFS and CBA super products. As a consultant who is cross-skilled on many products, I also retain clients funds, their financial advisers and their insurance by understanding and addressing any of their concerns. Whilst the role is predominately phone based I also offer my services for clients requesting a face to face meeting.Achievements:- Won the Customer Guidance Quarterly Award for the 1st quarter in FY 16-17 (was voted by my peers for this award due to my work on improving service provided to customers)- Achieved Masters for the 1st quarter in FY 16-17 (met all of my KPIs during this period)- Helped the Customer Guidance team win the WM ACE and CBA CEO Award for the 4th quarter for FY 15-16As one of the Customer Champions for Customer Guidance I work with leaders on how to better engage with both CFS and CBA customers.Current and Successful projects as Customer Champion:- New scripting to improve response rates for customer experience surveys- Better recognition of success stories during team huddles and meetings- Amending the quality monitoring process to ensure we are providing a world class customer experience- Implementing coaching sessions to improve rapport and communication skills- Introducing an after call survey system to increase response rate Show less
  • Liquorland
    Sales Assistant
    Liquorland Feb 2012 - Aug 2015
    Sydney Area, Australia

Alex Silva Skills

Customer Service Sales Microsoft Excel Finance Investments Microsoft Office Microsoft Word Management Strategic Planning Communication Team Leadership

Alex Silva Education Details

Frequently Asked Questions about Alex Silva

What company does Alex Silva work for?

Alex Silva works for Vanguard Australia

What is Alex Silva's role at the current company?

Alex Silva's current role is Superannuation Product Analyst at Vanguard Australia.

What is Alex Silva's email address?

Alex Silva's email address is as****@****.com.au

What is Alex Silva's direct phone number?

Alex Silva's direct phone number is +614335*****

What schools did Alex Silva attend?

Alex Silva attended Macquarie University, Terra Sancta College.

What are some of Alex Silva's interests?

Alex Silva has interest in Poverty Alleviation.

What skills is Alex Silva known for?

Alex Silva has skills like Customer Service, Sales, Microsoft Excel, Finance, Investments, Microsoft Office, Microsoft Word, Management, Strategic Planning, Communication, Team Leadership.

Who are Alex Silva's colleagues?

Alex Silva's colleagues are Neha Mahajan, John Mina, Elena Nollet, John Shea, Krishnan Bhattacharjee, Elaine Zhang, Joe Dammous.

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