Alex S. Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

-Create and foster a positive community environments across multiple online gaming products this involves engaging with the player-base through online chat push notifications and social media platform tools like Google Analytics, Facebook Insights and Twitter Analytics and strategic community events-Within three months I built and executed a template of on-boarding new gaming products within our company that would see a 30% reduction in response time and user satisfaction.-Created new strategies for interacting with player base through social media by focusing on user feedback and using analytics to track user retention

Toronto

-Provided technical application support ,to a client base of more than 2600 companies in 92 countries, all the time ensuring a constant tone and voice was maintained-Monitored member feedback ,inquiries ,complaints ,and concerns and collaborated with internal stakeholders on improving user experience.-Troubleshooting application modules and resolving technical and user end issues-Surpassed customer satisfaction targets and raised CSAT to an all time high of 88% and a NPS score of 85 -Progressively improved and updated ,knowledge base internal/externalFAQ’s&articles, aimed at easing access to information to the user-base

Calgary, Canada Area

-Developed and deployed a point by point technical support strategy for Virtra’s line of Training & Combat Simulators-Provided internet/satellite communications technical support for NetworkInnovations private customer base & military contracts; ie. US Army and Canadian Forces deployed in Afghanistan -24 Hour Emergency on-call TechnicalSupport at the in-house Network Operations Center (NOC)for various news channels (CNN, BBC News) transmitting from remote locations in Afghanistan -Brought down response time to half of the expected SLA by streamlining communication channels and improving scheduling procedure -Overhauled company knowledge-base, FAQ guides ,articles & instruction manuals

Austin, Texas Area

-Constantly worked to ensure that best practices were being shared across JunctionPoint's portfolio-Grew the Facebook page to 360,000+Likes within 6 months, both organically and with Facebook specific campaigns.-Worked directly with internal production teams and external agencies to craft cutting edge social initiatives, mobile applications, outreach programs, and event planning. -Assisted in developing in-game SSO flows, ForcedURL’s and CTA initiatives -Researched & developed new interactive processes utilizing tools and analytic capabilities to prove positive ROI and drive proper KPI’s to key stakeholders

Bucharest, Romania

-Worked on two AAA titles (JamesCameron'sAvatar&R.U.S.E) -Identified flaws that would interfere with the overall experience of the product also issues critical to Sony and Microsoft approval processes -Managed multiplayer section in Jira database, prioritized issues by severity and cut down bug regression response time by 50%

History And Philosophy Of Science And Technology

Communication, Journalism, And Related Programs