Alex Smith

Alex Smith Email and Phone Number

Senior Product Manager - Video at VodafoneZiggo @ VodafoneZiggo
Alex Smith's Location
The Randstad, Netherlands, Netherlands
Alex Smith's Contact Details

Alex Smith work email

Alex Smith personal email

n/a

Alex Smith phone numbers

About Alex Smith

Experienced specialist with 9 years of experience in the telecommunications industry. Skilled in Product Management, Customer Experience Design and Business Improvement. Strong business development professional with a Bachelor and postgraduate qualification in Marketing Management from the University of Johannesburg. A motivated, analytical problem-solver with experience working in a cross-cultural, collaborative and fast-paced environment to drive brand advocacy and deliver world class customer solutions.

Alex Smith's Current Company Details
VodafoneZiggo

Vodafoneziggo

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Senior Product Manager - Video at VodafoneZiggo
Website:
vodafoneziggo.com
Employees:
5982
Alex Smith Work Experience Details
  • Vodafoneziggo
    Senior Product Manager
    Vodafoneziggo Jul 2024 - Present
    Utrecht, Netherlands
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  • Vodafoneziggo
    Product Manager - Video
    Vodafoneziggo Oct 2018 - Jul 2024
    Utrecht Area, Netherlands
    Optimising the way video entertainment is enjoyed in the Netherlands, by developing new TV products that are needed in a fast-paced and ever-changing industry.
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  • Simply Bamboo South Africa
    Founder
    Simply Bamboo South Africa Nov 2017 - Present
    Johannesburg Area, South Africa
    Simply Bamboo is a business initiative with a vision of creating a world without waste. It aims to achieve this by spreading awareness of plastic pollution, advising on sustainable choices, and offering natural alternatives to items that are commonly made of plastic. It started by looking at one of the most common items in our households that cause great damage to our environment and oceans – plastic toothbrushes. Hence, we developed a brush made completely of 100% sustainably sourced, compostable bamboo along with biodegradable packaging. We supply our products to shops across South Africa.www.simplybamboo.co.za
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  • Vodacom
    Specialist - Customer Experience Design
    Vodacom Sep 2017 - Mar 2018
    Midrand
    • Design of end-to-end customer journeys for new products and key processes (e.g. SIM Swaps, deliveries)• Identifying key experience gaps and areas of improvement across the business (e.g. billing), identifying customer pain points, quantifying the issue and collaboratively ideating solutions to be implemented to bridge the gap• Evangelising customer-centric thinking across the business through collaborative workshops
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  • Vodacom
    Senior Consultant - Customer Experience
    Vodacom Feb 2017 - Aug 2017
    Midrand
    • Provide insight into customer experience best practices for the business across channels (e.g. call centre, online, store, account manager).• Primary focus on enterprise customers.• Design customer journeys for new Vodacom offers and strategic initiatives across channels.• Engage with business stakeholders to analyse current capabilities and workshop new journey designs.• Localise journeys from Vodafone Group.• Provide feedback on new offers to business.
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  • Vodacom
    Discover Graduate Trainee - Customer Experience
    Vodacom Feb 2015 - Jan 2017
    Midrand, Gauteng
    Various roles due to broad exposure on programme across departments and business units:• Lead, manage and execute CSI Projects• Assist with branding and providing insight into developing and refining Graduate Programme• Coordinate graduate rotation in retail stores• Complete business training modules• Member of Vodacom Youth Board
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  • Ds Dance Studios
    Breakdance Instructor
    Ds Dance Studios Feb 2011 - Jan 2015
    Northcliff
  • Katz School Of Dance
    Breakdance Instructor
    Katz School Of Dance Sep 2012 - Feb 2014

Alex Smith Skills

Teamwork Social Media Leadership Marketing Research Management Microsoft Word Microsoft Excel Time Management Microsoft Office Market Research Public Speaking Multilingual Customer Service Social Networking Powerpoint Project Management Customer Experience Telecommunications Marketing Strategy Strategic Planning Customer Experience Design Business Analysis Problem Solving Communications Product Management Event Management Facilitation Business Process Mapping Customer Journey Mapping Data Analysis Lean Six Sigma Business Process Improvement Strategy

Alex Smith Education Details

Frequently Asked Questions about Alex Smith

What company does Alex Smith work for?

Alex Smith works for Vodafoneziggo

What is Alex Smith's role at the current company?

Alex Smith's current role is Senior Product Manager - Video at VodafoneZiggo.

What is Alex Smith's email address?

Alex Smith's email address is al****@****ggo.com

What is Alex Smith's direct phone number?

Alex Smith's direct phone number is +277247*****

What schools did Alex Smith attend?

Alex Smith attended University Of Johannesburg, University Of Johannesburg, Deutsche International Schule Johannesburg.

What skills is Alex Smith known for?

Alex Smith has skills like Teamwork, Social Media, Leadership, Marketing, Research, Management, Microsoft Word, Microsoft Excel, Time Management, Microsoft Office, Market Research, Public Speaking.

Who are Alex Smith's colleagues?

Alex Smith's colleagues are Maartje Polman, Famke Kuiken, Tobias Wilcke, Jehizkia G., Andrew Ho, Björn Hanning, Cesar Fortes.

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