Was motivated Salesforce System Administrator that lead the development, ongoing support, and scaling of sales operations databases. As the main point of contact for Salesforce administration, I also played an integral role in supporting the entire organization with training and sales operations activities such as developing and maintaining a Request for Proposals (RFP) database. My insights and expertise helped to review potential sales tools and software enhancements available in the marketplace.

Assist Customers with their technical and operational queries, as well as any problems reported in the use of Salesforce and related applications. Created and managed users; managed security and data access. Implemented solutions according to customer needs. Ensured that all incidents was accurately logged within the incident logging system and responded to / resolved within operational Service Level Agreement. Assisted in the testing of bug fixes and post-deployment of new functionality.

As the Salesforce Administrator I was responsible for leading the ongoing administration and development of CRM platform (Salesforce). I was comfortable and confident in navigating the Salesforce platform, troubleshooting issues, and supporting implementations. I was a key team member supporting projects including, but not limited to data migration/management. In addition to working with external partners, as the Salesforce Administrator I worked closely with functional leaders, organizational units, and subject matter experts to gain a solid understanding of their processes and needs. Strong project management skills, analytical skills, excellent attention to detail, great interpersonal skills, and an ability to think from the user’s perspective helped me on Salesforce position. I was the point of contact for users within the organization who have questions or need to be trained on certain Salesforce features.