Alex Steitz Email & Phone Number

Columbus, Ohio, United States

As a Team Lead for Revolution Group’s service desk, I am responsible for managing a team of 4 engineers. The specific responsibilities for this role include working on high-priority or more technically complex support cases for our clients, working on support cases that required escalation from our Level 1 engineers, managing documentation for our clients, meeting with our Account Managers and clients to address higher-level issues with their environment or support, and occasional assistance with infrastructure projects for our clients or Revolution Group.

Columbus, Ohio, United States

As a Level 1 engineer on Revolution Group’s service desk, I was responsible for remotely resolving technical issues for our clients through support cases opened by email, telephone, or chat, helping to manage documentation on our clients’ environments and needs, and providing regular on-site technical support for certain clients.

I am currently providing clerical and administrative support for the Office of the Chief Information Officer.

The position's primary responsibility was to provide administrative and clerical assistance to both the Inventory Analyst and the Manager for OSU Stores & Receiving's Gas Warehouse. I generally assisted with data input, organization, and analysis on several software programs for our database.

Primary responsibility was to act as a peer leader supervising residents of OSU's residence halls. I was trained in conflict mediation, critical thinking, and problem solving. I was both the first resource for others with academic, institutional, or personal concerns, and responsible for planning events and programs for community development and education.

Hilliard, Oh

My primary responsibility was acting as the lifeguard on duty for patrons of the facility, although I was also responsible for periodic instruction of youth swim lessons. The job included minor administrative duties such as filing and operating the front desk.