I am responsible for the Legal Triage service desk, providing application support in relation to VisualFiles, providing a quick response and solution, gathering information and analysing any system issues and reporting these to the relevant area of the business. Preparing monthly trend reports to ensure that solutions are working. I have many years experience as an IT Trainer and I am motivated, enthusiastic and versatile. I am quick to learn new software and transfer my knowledge. I am an experienced trainer in Excel, Word, PowerPoint, Teams, Visio and Outlook, VisualFiles case management, BigHand dictation, TopDesk service desk.