• Responsible for working with the Great Lakes Sales Team to provide holistic solutions using our wide range of On Premise, Multi-tenant, and Public Cloud offerings• Stay up to date on the latest security, compliance, backup, and disaster recovery practices• Focus on uncovering business objectives, needs, impact, and requirements• Deliver discovery workshops, delivered internal and channel partner training and presentations• Work with product on roadmap and custom solutions to determine the best path forward for closing deals• Work with other SEs and SAs to help validate designs and quotes• Work with our vendors, including Dell, PURE, SHI, Imperva, Fortinet, TecTrade, and AlertLogic to make sure solutions will solve the business problems• Represent company at client and partner events by presenting, participating in panel discussion, and being generally fun to chat with

• Work closely with account managers, both direct and in the channel, to align our wide range of offerings to our customer’s business objectives• Supporting new and existing customers solve business issues using Deft services, software, infrastructure, and expertise• Specializing in IaaS, DRaaS, Backup, Colocation, Networking, and a wide range of Cloud solutions• Responsible for providing holistic solutions that meet customer specific technical, business, and financial requirements• Knowledgeable in Datacenter back-end infrastructure and practices around things like Power, Cooling, Security, Networking, and others• Creating tools that help customize, size, and price out a variety of solutions in order to automate processes where possible, mostly in Excel• Build a wide range of Visio diagrams and write reference architecture and general technical documentation• Uncover DevOps, Software Architecture, and Public Cloud opportunities• Write and contribute to a variety of Formal Proposals and Statements of Work for standard and custom solutions

• Supporting Account Executives to discover, initiate, and close sales• Specializing in discussing and configuring any Dell Datacenter product• Responsible for assessing customer environment and building appropriate solutions to meet their needso Adept at sizing and configuring very large Equallogic and Compellent storage solutionso Experienced at building appropriate converged and hyper-converged solutions like vSAN and Nutanix• Always focused on selling the solution to the client from a technical perspectiveo Made myself available to answer any and all questionso Dispelled and cleared up any ambiguities by providing whitepapers and complimentary documentationo Spoke in depth about how Dell hardware, software, and services surpass the competition• Tenacious in pursuing opportunities with multiple vendors to ensure Dell wins• Created and delivered technology training to reps on a regular basis focused around white-boarding • Delivered technical presentations to customers at technology and PCM events• Delivered new-hire technical training and performed technical interviews for TSE candidates

• Support Pro Support Plus on any Dell unit for Enterprise Clients.• Wide array of hardware support including EqualLogic Arrays, PowerConnect and PowerVault.• Software support for many products, including: Exchange 2013, SQL 2012, Windows 2012.• ESXi and HyperV hardware and software support.• Supported converged infrastructure such as the M1000E, FX2, and VRTX

• Perform highly complex troubleshooting of AppAssure and CommVault backup software for Enterprise clients.• Awarded Bronze Significant Contributor Award for role in driving case closure after Dell’s purchase of AppAssure.• Supporting Dell DL2x00 hardware on Linux Operating Systems.• Mentor and train other Analysts in the support of highly complex backup systems.

• Supporting single and multi-drive tape libraries from a hardware and software perspective.• Troubleshooting data center iSCSI and Fibre Channel connectivity issues.• Enterprise level support and troubleshooting for customers utilizing Symantec Backup Exec.• Maintained top performer status throughout my career at Dell.