Caseworker
Current• Accountable for undertaking thorough investigations into allegations of professional misconduct against solicitors ensuring compliance with regulatory policy and current legislation • Undertaking extensive analysis of complaints to determine the exact nature of the breach and ascertain the evidence required for substantiation• Implementing The Society’s procedures to decide on an appropriate outcome and issuing a formal letter of advice to the solicitor involved and advising all parties when no breach is found• Responsible for the preparation of formal adjudication reports including proportionate and appropriate recommendations for disciplinary sanction ensuring that timeliness and quality guidelines are observed• Identifying and recommending key improvements to working practices and procedures to maximise efficiency and productivity without compromising service quality