Pre-Sales Account Systems Engineer who proudly served and supported US Army customer missions. Advised the US Army Department of Defense (DoD) Account team driving systems engineering solutions for both pre and post sales efforts. Assisted in formulating the customer’s long-term strategic vision while designing and presenting agile/DevSecOps mature solutions through the Dell Technologies portfolio.

Assigned enterprise customer's single point of contact / professional advocate / trusted advisor and relationship manager who takes ownership within ViON to foster a successful customer relationship throughout the entire project cycle. Ensuring successful customer experience with the fulfillment of contract deliverables, SLA management, technical problem resolution, ongoing customer education and continued product enhancements throughout the ViON integrated solutions lifecycle. Engages with Sales on new opportunities to ensure proper communication and coordination.

Sr. Solutions Delivery Consultant responsibilities included maintaining a level set of product knowledge with specialization and focus in latest HDS Storage products and solutions (VSP G1500/F1500, VSP G1000, SVOS, BOS, HCS, etc.). Effective communications with Sales Account team and customer prior to assigned project implementations. Responsibilities included: Performed post-sales implementation tasks of all assigned solutions including solution implementation, training onsite customer systems administrators/SAN administrators, customer satisfaction and on-going support throughout the hardware and software lifecycle.  Provided technical expertise with the latest HDS Storage technology (VSP G1500/F1500, VSP G1000, VSP, HUS VM, HUS, AMS2500, HNAS, HUR, BOS, ShadowImage, Command Director, Device Manager, Tuning Manager, Tiered Storage Manager, HDLM, HDS TrueCopy, CCI Scripting)  Provided technical expertise with the latest Brocade technology (VDX 8770, DCX 8510, DCX, 5300, 7800, 7500, Brocade Network Advisor)  Provided technical expertise with the latest Cisco technology (MDS 9500, MDS 9200, Nexus 5000, Device Mgr, UCS) Assisted Sales teams with technical pre-sales activities. Served as subject matter expert (SME) and trusted advisor to customers and bringing technical problem resolution for federal government mainframe and open systems enterprise data center environments.  Designed and delivered enterprise data center public and private cloud solutions. Technical knowledge of Open Systems combined with necessary z/OS mainframe knowledge set.  Frequently interfaced with multiple key vendors and technology partners (VMware, Fusion-IO, IBM, Hitachi, Brocade, Cisco) to maintain and foster healthy professional relationships.  Multiple project experience as lead on storage implementations including SAN design, planning and migrations.  Technical point of contact for assigned customer accounts on technical problem resolution.

Sr. Systems Engineer responsibilities included the following:  Designed and delivered enterprise data center SAN solutions.  Provided technical expertise with the latest HDS Storage technology (USP V/VM, AMS 2500, HNAS, HUR, BOS, ShadowImage, Command Director, Device Manager, Tuning Manager, Tiered Storage Manager, HDLM, HDS TrueCopy, CCI Scripting) Assisted Sales teams with technical pre-sales activities. Frequently interfaced with multiple key vendors and technology partners (VMware, IBM, Hitachi, Brocade, Cisco) to maintain and foster healthy professional relationships. Served as subject matter expert (SME) and trusted advisor focusing on solving challenging problems for federal government mainframe and open systems enterprise data center environments. Attended and hosted weekly internal and external customer Web-Ex and conference calls as required.

Systems Engineer responsibilities included the following: * Customer and end-user focused pre-sales tasks. * Served as subject matter expert (SME) and trusted advisor focusing on solving challenging problems for federal government mainframe and open systems enterprise data center environments.* Provided technical writing and responses to RFI, RFQ and RFP's.* Design and deliver technical SAN solutions. * Assisted Sales teams with technical pre-sales activities. * Post-sales tasks included solution implementation, training onsite customer systems administrators/SAN administrators, customer satisfaction and on-going support throughout the lifecycle.

Responsibilities included performing multiple varying roles as Systems Engineer, Systems Administrator and Network Administrator. [Systems Engineer] Responsibilities: With the advent of Storage Area Networks (SANs) in 1999 becoming the dominate IT storage solutions portfolio, this quickly became our primary solutions set as an Enterprise Tier I VAR. Performed customer and end-user focused pre-sales tasks which included the following: * Served as subject matter expert (SME) and trusted advisor focusing on solving challenging problems for federal government mainframe and open systems enterprise data center environments. * Provided technical writing and responses to RFI, RFQ and RFP's. * Design and deliver technical SAN solutions. * Assisted Sales teams with technical pre-sales activities.[Systems Administrator] Responsibilities:Administration and support of Windows 2000/2003 servers to include Active Directory, Group Policy, MS IIS, DNS, DHCP, WINS.Migrated corporate HQ systems and network from Windows NT 4.0 to Windows 2000 and Exchange Active Directory environment. Tasks included the installation, configuration, maintenance and backup of HP Proliant servers. Setup, installed and configured all new laptops and desktops for all company employees.Tasks included supporting all servers, Windows desktop & laptop clients as well as all networking and router equipment required for TCP/IP internet access. Maintained all server daily and weekly incremental and full backups utilizing Veritas BackupExec. Tasks included full and partial restores for all client and servers as required. [Network Administrator] Responsibilities: Migrated corporate HQ network equipment from old non-managed network switches and DSL Internet service to new managed network switches and T-1 Internet service. This included installing, configuring new router equipment required for TCP/IP internet access as well as maintaining up-to-date firmware for all switches and routers.

Provided 24/7 comprehensive system support, configuration, maintenance and training for Hitachi Data Systems Customer Service Representatives (CSRs) / Field Engineers (FEs) worldwide on the following IBM-compatible Hitachi hardware: * IBM-compatible Hitachi mainframe processors (Hitachi Trinium, Skyline, F9/F7, G8/G6, R9/R6) * IBM-compatible Hitachi SLED (non-RAID) disk drive hardware (3880/3380, 3990/3390). * IBM-compatible Hitachi RAID disk storage arrays (7700C/7700E, 9960/9910). * Cisco 7000 series routers * BusTech mainframe channel extension & emulation devices Specialties included installing, configuring and providing 1st and 2nd-Level support for Cisco CIP or CPA adapters for z/OS and s/390 mainframe processors. Cisco 7000, 7200, or 7500 Series routers with a Channel Interface Processor (CIP) or Channel Port Adapter (CPA) providing IBM-compatible mainframes with TCP/IP networking capabilities.

Responsible for deploying and supporting all new Windows NT 4.0 and Exchange servers as well as all certified Windows 95 OS client software images for all desktops and laptops in the Laurel HDS office.

Team lead for configuring and managing inventory of all new IBM-compatible Hitachi RAID disk storage arrays (7700C/7700E, 9960/9910). Responsible for mentoring and training team members on performing various tasks associated with configuring, installing and troubleshooting all new IBM-compatible Hitachi RAID disk storage arrays. Other daily tasks included refurbishing all used Hitachi RAID disk storage array (7700C/7700E, 9960/9910) hardware. The refurbishment tasks required troubleshooting, testing, preventative maintenance (PM) and repairs to re-certify all equipment as "Like-New" for resale.

Responsible for refurbishing all used SLED type disk and tape storage hardware as well as mainframe s/390 HDS IBM-compatible processors. Performed various tasks associated with hardware PCB repairs, preventative maintenance (PM) and testing to re-certify all equipment as "Like-New"