Alex Teece Email & Phone Number

London, England, United Kingdom

I am currently working at operations manager level in the hospitality industry. I oversee a department that provides temporary resourcing solutions for clients across several industries. I have successfully implemented and managed quality standards, designed and delivered training across a variety of subject matter, led the consultation and implementation of a new operational department software and overseen the delivery of social events for a company of 300 people. I have a proven track record of identifying leverage points to improve financial performance, customer experience and employee engagement. With a focus on positive accountability I thrive off being thrown in at the deep end and finding away to excel at my targeted goals.

Leicester, England, United Kingdom

In 2018, PPLPRS Ltd - a joint venture company representing the 2 main CMOs in the United Kingdom - went live in Leicester. My role was to support the transition of the new company to incorporate joint licensing processes with our new partners. During my time with the new organisation, I successfully provided subject matter support to all levels. I designed and implemented quality standards for written communications, official documents and customer accounts, created reporting to identify leverage points for increased revenue generation whilst I also successfully recruited, trained and managed a temporary team of high performing low value and high volume invoice creation administrators to kick start the cash flow in the commercial department.

London, United Kingdom

As well as the day to management of an applications and customer service team, I also manage the relationships with 3rd party partners and collection management organisations with whom we have joint projects. I am a former chairman and active member of the social committee responsible for organising and working at a variety of internal and external events. I have a good understanding of several legislations relevant to my role and the workplace in general, I am an qualified first aider, I have attended exhibitions to provided face to face networking support and guidance for customers and build and deliver training for staff across all teams within my department.