EasyContactNow™ The next generation of cloud based customer interaction is a service provided by 8×8 Inc, a leader, innovator in cloud contact centre solutions and a Gartner Magic Quadrant Leader. Our mission is to enable customer centric operations to deploy, adapt and consume the highest level of services without enduring the complexity and constraints of traditional systems. We offer businesses of all sizes access to cutting edge technology created to support the diverse demands of today’s consumer.Our UCAAS solutions are 100% cloud / browser based and offer UCAAS (Unified Communications as a Service).This includes multi channel Inbound and Outbound telephony, Blended Contact Centre, IVR, Email, SMS, Call Recording, Monitoring, Analytics, Instant Messaging and full multi channel integration into Unique CRM, ERP and numerous host, database and web systems such as Google, Amazon, Salesforce, Zendesk etc.Our pricing models are very flexible based on a pay-as-you-use or a contracted model dependent on customer usage and individual business requirements. Trials are available F.O.C and a fully functional Contact Centre can be configured and running in no more than 30 minutes Max.Our applications are totally intuitive which enables are clients to be fully self sufficient and provides the option of flexing up and down as the business need dictates, both on premise or home worker, Geography is totally taken out of the equation.If you would like further information on the options available or potential needs of your business which we can assist with please contact me on the following or visit our web site: -alex.telowski@8x8.com or 07738 679 676https://www.easycontactnow.com https://www.8x8.com/

Sales Manager at Servertek.A leading independent supplier of IT network hardware, software and support services for technology brands such as HP, IBM, Dell, Sun Microsystems & Cisco to name just a few.Servertek are a Microsoft Partner specialising in supplying / configuring network servers, services and all technology elements to SMB, large corporate and public sector clients.50,000+ IT products available on our website for next day delivery as well as direct access to over 100,000+ additional products through Servertek’s extensive supplier network.An independent company and through great relationships with customers and suppliers thus making the products and services highly cost effective (as much as 50%) which is passed onto the extensive customer base.Servertek also offers a range of IT services from hardware configuration to onsite installation / setup, in addition to a range of very cost effective support options. Customer focus is at the core of Servertek’s business values.ddi: 02476 950 852 t: 02476 950 850 m: 0791 222 7209 e: alex@servertek.co.uk

AJT Consultancy Business Consultant www.ajtconsultancy.co.ukAJT Consultancy offers consultancy and services in all aspects of contact centre technology, including sales, technical consultancy, contract work and prospect referral

Nettitude Business Development Manager www.nettitude.co.ukA Technology Focused Consultancy and Systems Integrator.Nettitude's Security Testing & Compliance Division is relied upon by many Tier1 Retailers, Banks, Public Sector bodies and multinational organisations to deliver Systems Assurance, Testing and Audit Capabilities. My Role at Nettitude was to sell Unified Communications solutions, based primarily on Cisco & Microsoft Unified Communications. The practice delivers converged solutions that combine IP Telephony with E-mail, Mobile Telephony and Presence. Nettitude's Infrastructure practice delivers Server Consolidation, Virtualization, Networking, Storage and Backup solutions, with a strong emphasis on IT Security.Targeted to focus on Unified Communications and Infrastructure and managing high-touch partners such as – Cisco, Microsoft, RIM Blackberry,Tripwire, Qualys and Verint.

mplSystems Business Development Manager www.mplsystems.co.ukInnovative hosted, premise and on-net multimedia contact centre technology solution provider. Including clients operating in a mobile workforce. mplSystems focuses primarily on software / CRM applications and my role was selling into corporate organisations.My primary focus at mplSystems was New Business sales; in addition with my technical background I also fulfilled a pre-sales technical role, providing guidance and direction to the sales team.

Ultra Communications Sales Manager www.UltraAsp.net Company provides flexible, scalable and fully managed hosted multimedia contact centre solutions for any size of client.My Role was New Business sales, in addition fulfilled a pre-sales technical role.

NewVoiceMedia Business Development Manager www.newvoicemedia.comSoftware company providing Cloud, SaaS, hosted contact centre solutions. My Role was developing new business, managing existing accounts and technical pre-sales, including working with NVM channel partners such as BT and Salesforce.com.

Amcat Ltd Now part of Noble Systems / Amcat. New Business Sales Executive www.noblesys.comContact Centre solutions and services provider. Predictive dialling, ACD, Voice Recording, Email and SMS, Multimedia supplying UK and Europe. My Role included generating £1.2 million of new business and account management. 90% of my focus was across multiple verticals, mainly finance, collections and retail. Typical deals were 90% software and 10% hardware. Additionally provided client paid professional services consultancy.

Brightware Europe / Firepond Europe Now Part of Oracle Senior Pre-Sales Consultant / Business Consultant Specialist sales, delivery and support of Email Management, Web Self Service, Outbound Email and On-Line interaction applications based upon AI (NLP & Information Extraction). My Role incorporated generating direct business sales and pre-sales of eCRM software solutions into the UK and Europe. High-Touch business partner management with companies such as Rockwell, Cosmocom and Cable & Wireless.My role included selling into France and Germany.

Mosaix / Lucent Now part of Avaya Senior Pre-Sales Consultant Mosaix specialised in provision of call centre technologies such as predictive dialling, call blending, voice recording and Viewstar workflow management.My Role included Product Management between the US parent and the UK subsidiary including Pre-Sales, installation and configurations. Managing a team of installation engineers and project managers. The Role includedSenior Pre-sales engineer and Product Manager 18 monthsImplementation Manager 18 monthsImplementation Team Leader 6 monthsProject Manager 3 monthsHP-UX Senior Configuration Engineer and Trainer 11 monthsInstallation Engineer 6 months

Senior Installation Engineer My role started as an installation and service engineer working on a variety of technologies including Mainframes, Client Server networks, Teknekron & AT&T Definity ACD’s, PBX’s & Davox Diallers.During my time I moved into customer consultancy and product support of Datapoint’s partners such as AT&T and Pyramid SystemsProduct Consultant 4 yearsInstallation & Service Engineer 3 years

Special Products Team LeaderFirst position as a school leaver also took a HNC in Microprocessor Technology at Henley College to support my role. Once trained to build and test electronics, I spent the next year working in the diagnostic team diagnosing and repairing faulty circuit boards.Promoted to Special Products team leader I headed a team of three, producing intrinsically safe portable hand held computers.