Alex Tierney Email & Phone Number

North West, England, United Kingdom

Supported the fire team to ensure accurate up to date records of proposed/completed planned and maintenance works in relation to Landlord Compliance are maintained, current, suitable for asset management and finance purposes and in accordance with policies and procedures. Ensured that certificates and reports from compliance related works are recorded.

Liverpool, England, United Kingdom

Supported the Fire Safety Team in ensuring accurate and up to date records of proposed and completed compliance work and finance purposes are maintained and current in relation to all Fire Safety works streamsEnsured Landlord compliance related certificates/reports are recorded and checked and that non-compliances and additional/remedial work are.

Speke, England, United Kingdom

• Provided comprehensive reception duties to ensure a consistent, high quality, customer focused ‘right first time' service is delivered by responding to all calls directed to the Neighborhood teams ensuring all.
• Managed customer enquiries (across all platforms) aiming to provide resolution at first point of contact and ensure that all customer interactions & contact data are accurately recorded and processed.
• Managed applications registered on the SLH waiting list
• Prepared sign up packs for all new tenancies
• Supported the Neighborhood and Community Safety team with recording of new cases and provided advice and support to tenants as and when required.
• Completion of new tenant and ASB satisfaction surveys

Merseyside, England, United Kingdom

• Provided support to Building Safety Department by co-ordinating compliance activity and administering compliance systems and maintenance and services contracts, to ensuring adherence to statutory and regulatory.
• Managed compliance enquiries effectively, providing clear, supportive, and accurate advice or signposting as appropriate, escalating complaints and complex queries via the appropriate channels to ensure effective.
• Co-ordinated compliance activities for a range of stakeholders, including contractors, consultants, Group colleagues and customers, to ensure compliance works are carried out effectively and in line with statutory and.
• Assisted in monitoring progress of compliance works in C365, and work carried out by third party contractors.
• Maintained accurate compliance records, including logging of reports
• Provided a range of administrative support to the Compliance Teams, including preparing and providing work orders, resolving invoice queries, running reports, and producing budgetary and performance information as.

Merseyside, England, United Kingdom

Supported the Landlord Compliance team in management of databases, collation of information, providing regular reports and performance management and monitoring.Maintaining RecordsSupported the Landlord Compliance Team by ensuring accurate and up to date records of proposed and completed compliance work and finance purposes are maintained and current in.

Liverpool, United Kingdom

• Delivered cross centre support ensuring all legal and statutory obligations including and not limited to; procurement, contracts and monitoring, stakeholder management, scanning and indexing, data input, post.
• Built strong relationships whilst managing environmental contracts over £1.5m per annum, ensuring standards, specifications and targets are met.
• Improved colleagues personal effectiveness, time management and compliance by leading upskilling sessions and coaching peers and team leaders with system processes and procedures.
• Ensured contractors are adhering to health and safety and current industry best practices, by performing contractor audits.
• Managed contract performance, producing performance reports and leading in contractor management meetings.
• Planned and supported logistics for a variety of events including customer engagement.

Liverpool, United Kingdom

• Assisted c36 managers within the centre leadership team in ensuring all legal and statutory obligations including and not limited to; Quality. FCA regulations, system requests, internal audits and HR Policies for c.350.
• Efficiently managed and co-ordinated a complex diary system for the leadership team. Booked meetings and events and ensured appointments were scheduled accurately resulting in no diary clashes.
• Built strong relationships whilst working closely with systems, facilities, planning, visitors and recruitment.
• Improved colleagues personal effectiveness, time management and compliance by leading upskilling sessions and coaching peers and team leaders with system processes and procedures.
• Planned and supported logistics for a variety of events including executive roadshows and recognition events.
• Scheduled all off the phone activities and effectively planned for the business to ensure operational efficiencies were achieved across all channels with no negative customer impact.

Liverpool, United Kingdom

• Delivered effective, efficient and compliant telephone-based customer contact, working collaboratively with contact centre colleagues in order to maximise customer satisfaction and overall contact centre performance.
• Minimised risk to the business through coaching and identifying areas for improvement, to ensure targets were achieved on time and in line with the rules set by our regulators.
• Proactively looked for continuous improvement to ensure complaint flow was reduced and customer experience was at the forefront of all tasks and activities.
• Constantly a high performer with excellent productivity and the ability to understand different customers learning and flex types enabled me to resolve complaints to the highest standard.
• Developed into a customer advocate role handling complaints at first point of contact before further progressing to level two in advocacy and delivering exceptional customer service through Barclays values.

Liverpool, United Kingdom

• Reviewed customer needs by assessing their lending availability to improve customers expenditure.
• Delivered excellent customer service whilst still minimising risk to the business and completing all calls to a high standard of compliance.
• Assessed customer’s income and expenditure to review and analyse lending needs whilst maintaining a high level of customer service.

Liverpool, United Kingdom

• Promote products and services to suit customer’s needs and expectations.
• Responsible for brand promotion as customer’s first point of contact for customer.