Alex Timkovski Email & Phone Number

Tel Aviv Area, Israel

• Managing short term cross technology projects.• Promoting & Selling professional services with regards to Upgrades, Training, Network Audits.• Providing full support to Nokia 's Care Product Managers on all regional services activities.• Primary point of contact for customers, as well as for all project related activities.• Working closely with all cross organization function: R&D, I&V, Marketing and sales.• Full coordination with R&D/Product leaders on releases per… Show more • Managing short term cross technology projects.• Promoting & Selling professional services with regards to Upgrades, Training, Network Audits.• Providing full support to Nokia 's Care Product Managers on all regional services activities.• Primary point of contact for customers, as well as for all project related activities.• Working closely with all cross organization function: R&D, I&V, Marketing and sales.• Full coordination with R&D/Product leaders on releases per customer.• Initiating and upgrading SW releases based on customers’ demands.• Provided expert-level product support to Blue Chip customers as FT,COLT,COX, Tele-2• Managing Nokia’s CRM (customer relationship management) implementation systems (Resolve, NOLS).• Defining, managing and integrating new an "in-house" CRM system. • Customer escalation manager. Show less

A customer project manager of several key customers worldwide(Colt, FT,Cox,KVH,Orange Spain ..).Full responsibility for the complete project life cycle: Pre-sale activities,effort estimation,implementation and migration ,budget,quality,risks and customer management. Customer problems management and follow-ups until customer satisfaction achieved Engagement with Tier-1 and Tier-2 customers abroad (USA,Germany,UK,Portugal,China...) Managing “get well plans” to gain customers… Show more A customer project manager of several key customers worldwide(Colt, FT,Cox,KVH,Orange Spain ..).Full responsibility for the complete project life cycle: Pre-sale activities,effort estimation,implementation and migration ,budget,quality,risks and customer management. Customer problems management and follow-ups until customer satisfaction achieved Engagement with Tier-1 and Tier-2 customers abroad (USA,Germany,UK,Portugal,China...) Managing “get well plans” to gain customers trust: Achievements: Plentiful of successful projects and happy customers.Managing support teams for specific customer projectsExperience developing, implementing, and managing the use of appropriate Customer Service tools, procedures, processes, and SLA (KPI) metrics; including familiarity and management of automated CRM tools, case and escalation management procedures Show less

Complete technical support to customers (Tier 1-4) at all the selling phases (Pre-Sale & Post-Sale).Problem solving in real time and under pressure.Demonstrations of product capabilities and performance.Acceptance Tests- Definition and management of comprehensive product testing protocols.Pilot- Live installation and integration of company products at customer's site. Performance analysis under live environment and quick effective reaction to real time problems.Developing… Show more Complete technical support to customers (Tier 1-4) at all the selling phases (Pre-Sale & Post-Sale).Problem solving in real time and under pressure.Demonstrations of product capabilities and performance.Acceptance Tests- Definition and management of comprehensive product testing protocols.Pilot- Live installation and integration of company products at customer's site. Performance analysis under live environment and quick effective reaction to real time problems.Developing professional training material tailored to customer needs (NOC, Support, Sales, etc.). Delivering professional seminars through frontal lectures and hands-on workshops. Show less

Provide tier 3 support to RAD’s customers around the world.Traveled internationally to meet with customers and distributors, and provided lectures and presentations on seminars.Configured, installed, and maintained network equipment, and network services across local area networks LAN, wide area network WAN, and remote accessFunctioned as primary interface with Engineering, Product Management, and otherdepartments to address customer’s issues in the most effective manner.

Provided expert-level product support to partners and corporate offices.Created and conducted technical training for partners and customer around the world.Functioned as primary customer contact for all assigned cases by providing telephone, web, andemail based technical support for RAD Data Communication, Inc.’s products.Analyzed network and equipment configuration problems and defects.Provided on-site troubleshooting and support when required

Richmond, Virginia Area