Key Responsibilities-Operational management of Headquarters by We buildings in the UK and training local Community Leads in other markets as well as setting up the SOP’s for the product un the UKI market and Europe.-Main point of contact for Headquarters by We building operations, acting as a liaison for all key internal and external stakeholders and logistics organization throughout the move-in process of the companies.-Respond to member queries and tickets in accordance with service level agreements-An expert of the Headquarters by We product, services, and offerings, including the operational framework-Responsible for the day to day running of the buildings and workplace services and ensuring facilities matters are resolved in an efficient and timely manner.-Collaborate with Health & Safety and Corporate Security teams to ensure environmental health, safety and security compliance in the office, ensuring a safe and productive working environment-Work cross-functionally to ensure the smooth opening of upcoming Headquarters by We buildings.-Collaborate with Account Managers to ensure smooth onboarding of new members-Meet with member Point of Contact (POC) on a monthly/Bi-monthly basis to ensure members’ requests/expectations are being met-Think strategically and provide recommendations to key stakeholders to improve operational efficiencies and member experience -Assist in other operational/administrative projects as needed to support this high-growth business lineWork with Senior Community Manager and DOC on P&L and Quarterly Business reviews, ensuring the buildings hitting financial targets and scale in profitability

Key Responsibilities Operations / Sales / Hospitality:-Enforce a level of uncompromising cleanliness, including management of the team of Community Service Associates at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard-Ensure maintenance projects are being resolved in a timely manner to ensure the highest level of member experience-Conduct quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required-Address day-to-day landlord issues including coordinating and managing building access as necessary-Oversee the daily ordering and receipt of product from vendors-Prepare building expense reports and budgets for Community Management review-Organize the move-in and move-out schedules to minimize member issues-Conduct periodic review and revision of base building documents-Support the Community Manager in making strategic decisions regarding the operational and financial performance and process optimization of the location-Train Community Associates and other Community Leads at your location to conduct walkthroughs and prepare reports for those occasions when you are not able to do so-Support the research of prospective members in the tour pipeline and support follow-up and closing requirements when required-Connect with local organizations and attend networking events to promote WeWork’s community and identify potential members-Develop relationships with members and proactively gather information on their needs to identify both WeWork and member services that could help them achieve their goals-Support the planning and supervision of educational, professional and personal development events based on members’ needs and requests-Ensure a gracious arrival experience for all members, prospective members and guests of members while maintaining the necessary level of building security

-Running two shifts a day on a daily basis and ensuring the smooth service across departments-Weekly walk around the property to ensure the health and safety standards are kept throughout-Overlooking the different departments daily to ensure all the standards of the company are kept-Ensuring the best possible experience for every single guest-Training manager duties; organising trainings for all departments and refreshing the knowledge of all staff members to make sure guest is getting the best possible and professional service-Testing new standards in the company and SOP's to then later on introduce in the rest of the properties-Giving written feedback on a daily basis to the CEO and the Operations managers on the restaurant's financial performance and any incidents needed to report

-Top to botom recruitment process for departments-Assisting on conducting daily meeting's to bring everyone up to date on what positions were in need of recruitment-Coordinating on a daily basis different department meetings for updates on current recruitment processes-Overlooking and organising the training of staff across the different departments of the hotel-In charge of the admin work for new starters and applicants-Organising and coordinating the staff party for over 300 people-Organisation of the staff week and coordinating the different activities in-house and out side the property throughout the week-Organisation of the "Hotel of the Year" celebration

-Shadowing the General Manager of the Hotel and the Assistant General Manager on all the duties-Daily walk about throughout the property to ensure the standards-Supervision of the 8 F&B outlets on the property to ensure the service ran smoothly without any incidents or complaints-Dealing with guest complaints as the face of the management team and ensuring the guests left with the best experience-Welcoming and escorting all VIP guests around the property and ensuring everything needed was available for them-Coordinating with security the safety of the property and any room checks that needed to be done on premises-Housekeeping coordination of the property with the department of housekeeping for any out of the ordinary requests

-Attending the spa department and the reception with admin duties-Preserving the duties of the standards and pillars of Mandarin Oriental-Implementing new SOP to ensure a regular service and simplify it without loosing the standards and elegance-Assisting all guests from the arrival to when they left-Assisting VIP guest with their journey at the spa and ensuring all their needs were covered-Taking care of the preparation of the VIP rooms and coordinating with the F&B department for any guest needs or demands