Alex Towner

Alex Towner Email and Phone Number

Full-time carer, part-time Aged Care Program Support, Implementing the Aged Care Royal Commission Recommendations, COVID Vaccination Support @ South Eastern Melbourne Primary Health Network
heatherton, victoria, australia
Alex Towner's Location
Mulgrave, Victoria, Australia, Australia
Alex Towner's Contact Details

Alex Towner work email

Alex Towner personal email

n/a
About Alex Towner

In a new chapter of life and career. I am a full-time carer for my son, who has severe lung disease, is on full-time respiratory support and has Autism. I advocate for carers' rights at work and in society. Additionally, I work part-time as a Program Support Officer, supporting 155 Residential Aged Care Homes and 450+ Primary Care Clinics with programs that help them navigate the new challenges in healthcare during an ongoing Pandemic. I enjoy this work as it helps one of the most vulnerable cohorts in society, and allows me to balance my caring duties with a fulfilling job.When my family circumstances allow, I will be pursuing my career aspirations as a Human Resources Manager. I was previously a Sales and People leader in the telecommunications industry who transitioned into a career in Recruitment, Human Resources Management and Change Management. I utilised my 5 years of leadership experience managing large sales and customer service teams with the formal knowledge of an HR Masters. My transferable skills and demonstrated experience in sales management, multisite retail management and the recruiting industry are complemented by my Masters in Human Resource Management. My interests and strengths in recruitment, coaching and training, performance management and building positive team cultures have motivated me to pursue this career path. Key Competencies:-Area Management -Sales and Performance Management-Recruitment and Selection-Customer Service and Complaint Resolution-Retail Operations-Business Planning and Strategy-Change Management -Coaching and training-Adaptability-B2B Sales and Account ManagementKey Achievements in Previous Roles:•

Alex Towner's Current Company Details
South Eastern Melbourne Primary Health Network

South Eastern Melbourne Primary Health Network

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Full-time carer, part-time Aged Care Program Support, Implementing the Aged Care Royal Commission Recommendations, COVID Vaccination Support
heatherton, victoria, australia
Website:
semphn.org.au
Employees:
84
Alex Towner Work Experience Details
  • South Eastern Melbourne Primary Health Network
    Program Officer
    South Eastern Melbourne Primary Health Network Oct 2024 - Present
    Melbourne, Victoria, Australia
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  • South Eastern Melbourne Primary Health Network
    Program Support Officer
    South Eastern Melbourne Primary Health Network Jan 2024 - Oct 2024
    Melbourne, Victoria, Australia
    Reporting to the Program Manager, the Program Support Officer supports the Primary and Aged Care Service Innovation team, with a focus on implementing the Recommendations from the Aged Care Royal Commission, as well as other primary health activities such as supporting Aged Care Programs and COVID-19 vaccination activities in primary care and residential aged care homes. Currently, the support of primary health activities cover, but are not limited to the following programs:• Ongoing pandemic support programs – COVID-19 vaccinations• Primary Priority Care Centres• Residential Aged Care support• Palliative Care• Digital Health initiatives such as telehealth enhancement, My Health Record and Virtual ED• My Medicare
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  • South Eastern Melbourne Primary Health Network
    Project Officer - Aged Care
    South Eastern Melbourne Primary Health Network Apr 2022 - Jan 2024
    Heatherton, Victoria, Australia
    2022: Coordinated the 4th COVID vaccine dose project in 155 residential aged care facilities in the South Eastern Melbourne Catchment. Other responsibilities include the management and distribution of essential PPE to General Practice Clinics, external stakeholder management with 155 aged care facilities and 400+ general practices, service mapping, healthcare market research, data management and reporting of vaccination metrics to internal and external stakeholders2023: Projects I am working on include implementing the Federal Government's Aged Care Reforms based on the Royal Commission Recommendations. These reform projects include an Aged Care Needs Assessment for the new CareFinder service, Telehealth in Residential Aged Care, After-hours Care Planning in Aged Care, Dementia Pathways, and Palliative Care.Additionally, I have conducted service mapping and created pathways for people living with dementia, their carers/family and health professionals. This process included developing resources and collating health service information for the 3 hospital networks in the PHN catchment. I am proud to have led the SEMPHN Living with Dementia project and also coordinate the Aged Care Clinical Referral Pathways project. This year I have also managed the 2023 COVID Vaccine Booster Dose in 157 Residential Aged Care Homes (RACHs), liaising with the Department of Health and Aged Care, GPs and RACHs to ensure the residents remain protected against COVID outbreaks. Stakeholder engagement and management, data management and process improvement have been vital skills in managing this vaccination in RACH program.
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  • South Eastern Melbourne Primary Health Network
    Covid-19 Vaccination Project Administration Officer
    South Eastern Melbourne Primary Health Network Mar 2021 - Oct 2021
    Heatherton, Victoria, Australia
    Reporting to the Executive GM Special Projects for the COVID-19 Vaccination Project. Contracted with SEMPHN to coordinate and administrate the rollout of the COVID-19 vaccination project across 156 aged care facilities and 300+ GP clinics in the South East of Melbourne.
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  • Rmit Online
    Masters Of Human Resources Management Student
    Rmit Online Jan 2020 - Jun 2021
    Melbourne, Victoria, Australia
    Masters in Human Resources Management.While studying, I am working full time on the COVID vaccination project in the South East of Melbourne. I am assisting 160 aged care facilities and 262 General Practices with their COVID Vaccine Rollout and balancing the study and assignment workload
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  • Self-Employed
    Sales And Marketing Specialist
    Self-Employed Mar 2020 - Mar 2021
    Melbourne, Victoria, Australia
    Sales, Marketing and Management consulting for self-employed business owners to grow volume and loyalty of customers and subscribers through multiple social media platforms• grew revenue by $4873 in one month for a client• increased monthly retention from 28.3% to 31.7% resulting in an extra $3400 revenue for the client• content distribution strategies increased daily income for a client by 26%
  • Employment Office
    Sales And Account Manager (Fastrack To Leadership)
    Employment Office Jul 2019 - Mar 2020
    Melbourne, Victoria, Australia
    Full cycle business development including cold calling, email marketing, LinkedIn content creation and direct marketing, lead generation, video presentations to HR leaders and executives to sell recruitment campaigns and HR software• Managing recruitment processes on behalf of government and community health clients• Selected for a leadership development program • NPS rating of 10 from all managed recruitment processes• Nominated for a quarterly values award• In March I was the Presenter and Chair of the Scout Talent Group's 'Recruitment Insights Lunch' Client Event. This involved MC'ing the event and conducting a fireside chat with the keynote guest. Audience size was 25
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  • Optus
    Multisite Manager
    Optus Aug 2018 - Jun 2019
    South East Melbourne
    Multisite management and leadership of 8 stores, 122-130 employees across the South Eastern Suburbs including Chadstone, Southland and Fountain Gate. This role focused on people and capability development and managing significant change of outdated retail sales and service processes. I coached the store managers, trained them on their leadership accreditation, strategising their people and business plans and ensuring their adherence to financial, operational, performance management and sales plans. Other projects performed at an excellent standard included foot traffic conversion strategies, customer service management and loyalty, Christmas casual recruitment, Samsung and Apple product launches, OWEEK and student marketing execution. Key achievements:● 6 out of 6 stores achieved accreditation in a sales process overhaul. Foot traffic conversion uplift of at least +0.6% in all stores. Chadstone acquired 132 additional customers per month from the same foot traffic volume ● Through my effective communication and accountability, the area achieved the highest national adoption rate of customer loyalty initiatives, growing area sales conversion by 12% and service outcomes (NPS) by +8 points ● Consistent and outstanding retail performance led to YOY growth of 15-20% in new mobile customers. I drove an ‘additional service’ attachment rate of above 22% for 6 straight months. ● Coached and developed 7 future leaders into their store leader promotions in 5 monthsLeft job voluntarily in excellent standing with a track record of success and exceptional staff satisfaction
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  • Optus
    Store Manager Optus Monash University, Then Southland
    Optus Mar 2017 - Aug 2018
    Southland Centre, Victoria, Australia
    Proven transformational leadership capability through a high performance management style focused on exceptional customer focused sales and service. Adaptability, critical thinking and communication were exemplified through award winning store management, including first class sales training and coaching, retail operations, recruiting, and team building. Key achievements: ● 9 out of 12 months achieved above 100% performance across 7 key performance indicators, and for 6 out of 12 months, performance of the store was the highest nationally. ● My team was 1 of only 11 nationally to overachieve the 7 KPIs and full year performance was 134% overall. No team member performed below 100% ● Through excellent performance, 2 team members were rewarded for leadership and customer focus ● In February 2018, the store overachieved new mobile customer acquisition by 336%
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  • Optus
    Assistant Store Manager Optus Chadstone And Fountain Gate
    Optus Aug 2016 - Mar 2017
    Chadstone Centre, Victoria, Australia
    Delivered on sales and customer service KPIs and coached team members to achieve their individual sales KPIs. During this time, my leadership contributed to national reward and recognition for high performance between November and December 2016. During this period, I was transferred to a store that was performing at 76% and within 14 days, raised the performance to 89%.
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  • Optus
    Business Specialist Optus Southland
    Optus Mar 2016 - Jun 2016
    Southland Centre, Victoria, Australia
    In my Business Specialist role, I was the store’s Subject Matter Expert on business accounts and actively upskilled the sales team to grow their business customer base through effective questioning. This coaching activity revolutionised business sales by 15% increase YOY for the store and personal achievement of 110%-136% monthly, acquiring a 24 service business account and consistently ranking in the top 3 state-wide - displaying that I can lead by example.
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  • Optus
    Sales Associate Optus Southland
    Optus May 2015 - Mar 2016
    Southland Centre, Victoria, Australia
    This in store sales position required customer centric interactions that led to achievement of 7 categories of sales targets through active listening, articulating value propositions and cross and upselling customer accounts. There was also extensive customer service and negotiations with complaint handling where I resolved billing and technical problems, negotiated contract disputes and balanced the best interests of the customer and the business.
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Alex Towner Skills

Customer Service Sales Management Retail Sales Creative Problem Solving Adaptive Leadership Adaptive Learning People Development Telecommunications Communication Coaching And Mentoring Customer Relationship Management Sales Account Management Recruitment Advertising Leadership Management Team Leadership Marketing Change Management Mobile Devices Customer Experience Sales Operations Solution Selling Recruiting Employer Branding Business Development Consultative Selling Software As A Service Team Management Coaching Written Communication Negotiation Telephone Skills Cold Calling Sales Coaching Local Marketing Objection Handling Recruitment Marketing Value Propositions Telephone Selling

Alex Towner Education Details

Frequently Asked Questions about Alex Towner

What company does Alex Towner work for?

Alex Towner works for South Eastern Melbourne Primary Health Network

What is Alex Towner's role at the current company?

Alex Towner's current role is Full-time carer, part-time Aged Care Program Support, Implementing the Aged Care Royal Commission Recommendations, COVID Vaccination Support.

What is Alex Towner's email address?

Alex Towner's email address is al****@****.org.au

What schools did Alex Towner attend?

Alex Towner attended Rmit Online, Deakin University, Rmit Online, University Of Newcastle, Hunter Tafe.

What skills is Alex Towner known for?

Alex Towner has skills like Customer Service, Sales Management, Retail Sales, Creative Problem Solving, Adaptive Leadership, Adaptive Learning, People Development, Telecommunications, Communication, Coaching And Mentoring, Customer Relationship Management, Sales.

Who are Alex Towner's colleagues?

Alex Towner's colleagues are Lily Shao, Adela Torz, Angela Yerolemou, Dr Galina Daraganova, Jane Davey, Kristen Bell, Allison Ferreira.

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