Manage customer expectations by proactively communicating updates and addressing concerns.Set, confirm, and prepare for appointments in order to provide remarkable customer experience in a high volume and fast paced environment.Demonstrated exceptional customer relations, checking in and facilitating maintenance and repair work for clients.Marketing the benefits and importance of Audi Care Maintenance Plans.Maintain high CSI by following up with clients after services have been completed.Dedicated to continuously improving sales abilities and product knowledge by staying up to date with manufacturer courses.

2021-2022 Nissan Top Performers AwardEffectively managed department operations and team members tomaintain cohesion and clear expectations.Compassionate and patient to resolve customer concerns in aprofessional manner while prioritizing customer satisfaction.Increased sales profit and customer retention through continualmotivation, coaching, and guidance.Monitored and analyzed service sales, KPI’s and marketing to achievetargets.Surpassed department 2020/2021 CP sales by over 15% and consistent

Demonstrating excellent customer service skills by interacting with diverse community members and actively listening to their needs.Thoroughly prepare work orders accurately and in detail for current and future repairs.Transferable skills in service department, as licensed technician, detailer and parts advisorConsistently stay updated with the shop's workload to accommodate potential walk-ins.Strong communication with the service department to ensure promise times are met.Participate in DriveAutoGroup mentorship programs

Knowledgeable in explaining technical diagnosis and functionality to trainees and customers.Well-developed ability to work independently to diagnose the causes of vehicle malfunctions.Experience in various vehicles, years, makes and models.Performing road tests while following safe driving standards.Accurate use of diagnostic devices, (scan-tools, TPMS relearn, battery tester, lab scopes).

Worked with multiple team members and independentlyFollowed procedures and safety requirements for the correct use of chemical cleaners, compounds and power equipments.Maintained a safe environment while working at extreme heights with equipment in residential and business settings.

Bugs on the Hill (Air Cooled Specialist)Performed express services in a fast paced environment efficiently.Performed safety and emission inspections.Wrote work orders and provided customers with vehicle reports.Gained an in-depth understanding of the Automotive Industry and peaked mechanical aptitude.

Ensuring all employees were up to date and maintained the food and safety guidelines.Assigned tasks and directed staff for maximum productivity and organizational efficiency.Set up team meetings for hourly sales and daily goals.Counted tills and complete end of day reports to calculate daily profits.Conducted inventory checks to keep orders at a minimum.