Alex Ulloa Benavides

Alex Ulloa Benavides Email and Phone Number

IT Support Specialist @ Pineapple Bytes Inc.
Toronto, ON, CA
Alex Ulloa Benavides's Location
North York, Ontario, Canada, Canada
About Alex Ulloa Benavides

The IT field is no stranger to change, and new technologies can put even well-established network admins behind the eight balls. This means the best System/Network admins have a passion for learning as they adapt to changing tech demands. I possess proven success in directing technological roadmaps, system administration, network infrastructures, vendor management, research & development operations, business innovations while ensuring compliance with best practices and SLA requirements.With over 20 years of extensive experience and relevant certifications, I have demonstrated continual expertise in offering advanced technical skills and a record of consistent, high-quality performance in system/network installation, configuration, upgrade, migration, and problem resolution activities. My ability to execute projects within scope, budget and time is top-notch. I am also well-versed in systems repair and maintenance, antivirus application, data recovery and backups, Microsoft Network administration (Hyper V, Active Directory), security penetration testing, large size internet access design as well as Cisco Configuration (Switches and routing)Notable achievements that back my sustained success in this field include serving as the point of contact for commercial set-up, update, and configuration of servers, and network infrastructures including switches, routers, wireless as an IT Consultant and Freelancer Microsoft/CCNA professional. I also procure, design and license IT products, facilitating the design and deployment of applications, software, and operating system including new installations, enhancements and upgradesMy unique background offers expertise in both the technology and business side of the organization, resulting in the ability to communicate with stakeholders to identify and resolve process gaps, leading to increased performance. I look forward to meet and discuss hot to help your company. Let’s Connect

Alex Ulloa Benavides's Current Company Details
Pineapple Bytes Inc.

Pineapple Bytes Inc.

View
IT Support Specialist
Toronto, ON, CA
Employees:
19
Alex Ulloa Benavides Work Experience Details
  • Pineapple Bytes Inc.
    It Support Specialist
    Pineapple Bytes Inc.
    Toronto, On, Ca
  • Pineapple Bytes Inc.
    Operations Supervisor & It Senior Support
    Pineapple Bytes Inc. Oct 2024 - Present
    Markham, Ontario, Canada
    Supervise Help Desk's techs, assist with escalations and supportIT support to customers and local office: ConnectWise, Sophos, Acronis Backup, Office 365/Azure, Cisco Business/Meraki, Barracuda, Avaya, VMware
  • Radeon Technologies Ltd.
    It Program Manager & Payment Solutions
    Radeon Technologies Ltd. Apr 2022 - Nov 2024
    Canada
    LAN Administration and Payment Solutions
  • Omega Network Solutions
    Service Desk Specialist And It Manager
    Omega Network Solutions Sep 2021 - Apr 2022
    North York, Ontario Canada
    IT MSP
  • Radeon Technologies Ltd.
    Senior Systems Engineer, It Msp
    Radeon Technologies Ltd. May 2020 - Sep 2021
    Markham, On, Canada
    Certified design, deployment and solutions for LAN, Microsoft Servers, Sophos and Cisco products. Radeon Tech proudly providing IT support and remote management for Liberty Group/Casa Loma, CN Tower, Maple Leaf Sports & Entertainment, Firehouse Subs and many restaurants in Canada and USATroubleshooting computer systems, LANs and mobile applications. Providing MSP and security escalation with ConnectWise. Software support for Aloha NCR/POS, Palo Alto firewalls, AlertOps, Datto, Sonic Wall firewalls, Primus PBX, Rapid Fire tools, Microsoft Office 365/Barracuda Systems. Disaster recovery with Acronis and Sophos Security and antivirus
  • Stone Crafters Llc
    Network Consultant Comptia A+, N+, Mcsa & Ccna
    Stone Crafters Llc Jan 2010 - May 2020
    Greater Atlanta Area And Virginia
    IT Consultant Microsoft/CISCO and Admin LANDemonstrate mastery in designing ad deploying applications, software, and operating system including new installations, enhancements and upgrades• Leverage expertise in Cisco Connectivity and Microsoft Servers 2016 while facilitating software maintenance processes involving updates, patches, and fixing of servers and workstation software. Hyper V, DNS, DHCP and user policies• Successfully procure and license IT infrastructures and also offer extensive technical support to optimize the efficiency and productivity of software, hardware and network technologies• Recommend strategic process improvement measures to update, restructure, configure, and reallocate workstations, laptops, and desktops and other • Serve as the point of contact for commercial set-up, update, and configuration of servers, and network infrastructures including switches, routers, wireless• Responsible for updating, restructuring, configuring, and reallocating workstations, laptops, and desktops
  • United Stationers
    Database Analyst And It Support
    United Stationers Apr 2003 - Dec 2009
    Greater Chicago Area (Atlanta Branch)
    Reporting Analyst Hyperion – IT Support Implementation | United Stationers (now Essent) 2002 - 2012 Recognized for spearheading the implementation of WorkForce Management and SalesForce, Siebel (by Oracle), Microsoft and Alcatel phone software across 3 call centres in Atlanta, STL, Buffalo and Chicago• Proven success in maintaining and analyzing WebFOCUS Databases for IBM S/390 while facilitating outstanding Windows 2003 Pro/Server and internet facility maintenance• Offered strategic technical support in troubleshooting IT infrastructure including Local Area Network, Extra, Unicomm and Internet• Masterminded the database software design for inventory and stock management, order placements and data transmission purposes• Reputed for supporting end-users in successful ISP configuration for TCP/IP, T1, ISDN, and cable modem• Functioned as ‘Workforce Management’ DBA and Reporting Analyst responsible for Identifying opportunities to improve
  • Eagle Services, Dacula, Ga							2001 - 2002
    Network Administrator |
    Eagle Services, Dacula, Ga 2001 - 2002 Jan 2001 - Apr 2002
    United States
    Monitored daily backups, antivirus status, shared storage space and network activity, adjusting network equipment and settings as needed.• Established and strengthed solid relationships with clients, resolving issues through faxes, emails, phone orders and in-person while also guaranteeing a 100% customer satisfaction rate and repeat business• Structured and implemented exceptional marketing initiatives to maximize revenue growth and increase client base• Accomplished corporate and department objectives in accordance with outlined goals and mission statements.• Accountable for delivering first-rate LAN support, troubleshooting network issues and overseeing operational processes involving Windows Me/2000 Server, Accounting and Billing Software• Proficient in utilizing MS Office, Laser Printers and other advanced tools/ technologies
  • Cmanagement, Patterson, Ny/San Jose, Costa Rica
    Help Desk And Network Jr. Administrator |
    Cmanagement, Patterson, Ny/San Jose, Costa Rica Feb 2000 - Jan 2001
    San Jose, Costa Rica
    Identified and recommended process improvement for internet hosting and domain administration as well as spearhead LAN & Internet configuration for WINS, DHCP, TCP/IP• Coordinated department-wide efforts for infrastructure design, configuration and installation of software for government used across 65 branches and headquarters for connecting T1 Internet lines, Win 2000 servers and Oracle Databases• Responsible for providing technical support in troubleshooting internet connections, Hubs, IP configuration, Routers and 3Com Switches• Developed central backup solution and also installed and consistently updated the antivirus software to enhance system security
  • Watchtower
    Network Specialist
    Watchtower 1991 - 2000
    San Jose, Costa Rica
  • Unisys
    Instructor/It Liaison - Part Time
    Unisys 1995 - 1997
    San Jose, Costa Rica
    Instructor for Microsoft Office (Word, Excel, Power Point, Access) and Windows NT

Alex Ulloa Benavides Education Details

  • Ced Solutions, Atlanta
    Ced Solutions, Atlanta
    Mcsa 2016
  • Ced Solutions
    Ced Solutions
    Cisco Certified Cisco Associate

Frequently Asked Questions about Alex Ulloa Benavides

What company does Alex Ulloa Benavides work for?

Alex Ulloa Benavides works for Pineapple Bytes Inc.

What is Alex Ulloa Benavides's role at the current company?

Alex Ulloa Benavides's current role is IT Support Specialist.

What schools did Alex Ulloa Benavides attend?

Alex Ulloa Benavides attended Ced Solutions, Atlanta, Ced Solutions.

Who are Alex Ulloa Benavides's colleagues?

Alex Ulloa Benavides's colleagues are Jason F, Hussain El-Sayed, Dylan Samson, Alex Macinnis, Kristina Legge, Cpa, Cma, Victoria Crowell.

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